We have used PCI Group as our communication provider for many years. In addition to their responsive customer service, we really like their online account management system, trakPCI.
As an account receivable management company, we use the data in trakPCI to tailor our outbound calls to consumers when they first receive our letters. This approach helps us alleviate consumer skepticism, enabling us to have more productive interactions with them during our calls. It also allows us to operate our business more effectively and efficiently.