Consumer Finance Print and Mail Services

As a consumer lending provider, you need print and mail solutions that are reliable, secure, and compliant with industry regulations. That’s where PCI Group comes in. As a leading provider of mission-critical print and mail and digital communications, we focus on security, precision, and compliance to ensure that your customer communications are always delivered accurately and on time. With our expertise in digital and print communication, state-of-the-art technology, and lean manufacturing processes, we provide intelligent workflow solutions that help you engage with your customers and streamline your operations.

PCI Group specializes in offering exceptional print and mail communication services for consumer financing providers. Our team of experts have extensive experience in this field and are committed to delivering high-quality, compliant solutions that help our clients effectively engage with their customers, optimize their cash flow, and streamline their operations. We are proud to have an industry-leading accuracy rate of 99.9999%, which ensures that all of your customer communications will be delivered promptly and without error, providing you with peace of mind.

Our print and mail services for the consumer finance industry include statement and invoicing printing and mailing services, eStatements, document management and letter design services. These solutions are fully scalable and configurable to meet your specific needs and objectives.

Utilizing our online, account management system, trakPCI, customers can monitor and control all of their production jobs. trakPCI provides you with real time status of all of your communications from data transfer, through production to U.S. Postal Service pick-up and delivery.

Examples of documents PCI Group prints and mails include:

At PCI Group, data security and privacy, as well as business continuity and disaster recovery, are at the core of what we do. Government regulations in the financial industry are always changing and evolving. We maintain and constantly update our print and mail technology and processes for physical security and data privacy practices.

Physical Security

Includes gated property access, key cards, door alarms, security cameras, and gated entryways.

Data Security

All data files are encrypted during transfer and at rest while at PCI. These files are also secured by user permissions that are enforced by company policies.

Secure Data Standards

We use secure transmission protocols (SFTP) and Thales HSM system encryption for files at rest, along with an additional firewall network Intrusion Prevention System (IPS) – in addition to a multi-tiered architecture that separates the web layer from the data layer for added security.

Secure Data Archival

Several options are available. Access to client input is limited to authorized personnel.

Document Security

Documents containing personalized or sensitive customer data are deleted or shredded using PCI document destruction equipment.

Employee Training

In accordance with Payment Card Industry Data Security Standards (PCI DSS), the Health Information Portability and Accountability Act (HIPAA) Security Rule, and the Federal Information Security Management Act (FISMA) requirements, PCI Group maintains a formal Security Awareness Program. The core tenants of the program consist of the following:

• Awareness
• Training
• Education

Our Security & Compliance Officer (SCO) oversees training, and ongoing education to all employees through online tutorials, presentations, lessons learned feedback, and shared documents.

Want to learn more about how PCI Group can help you improve your customer communications?

We offer a free 30-minute consultation.

If you’re ready to improve the productivity and efficiency of your communications and drive better customer engagement
contact us today.