PCI eDelivery: Secure and Compliant Email Services

As more consumers switch to digital communications for statements, notifications, and other secure documents, organizations must have secure, compliant email platforms. Standard email solutions don’t account for the compliance requirements of sending these letters. You can trust the security and compliance features of PCI eDelivery.

What Is PCI eDelivery?

eDelivery is our proprietary email platform that solely handles transactional communications. The infrastructure behind it includes Quadient Messenger, Validity, and Sparkpost. This security-layered solution complies with all email messaging parameters associated with PCI-DSS, SOC I&II, HIPAA HITRUST, and FISMA.

How Does PCI eDelivery Work?

eDelivery uses an encrypted, certified digital platform and applies the same content as your current mailings. Its robust technology ecosystem includes data security features on top of encryption, including:

  • Firewall security and IPS (Intrusion Prevention Systems)
  • SFTP file transmission protocols to receive data
  • Regular penetration testing and vulnerability assessments

This dedication and level of data security applies to all eDelivery communications. You can be confident that we go beyond the minimum to protect your customers’ data.

Using the eDelivery platform involves loading each unique communication and the receiver’s email address. List validation occurs before sending to ensure accuracy. The messages then hit inboxes, and customers access it securely.

PCI eDelivery
E-Delivery from PCI Group

Secure and Compliant E-Delivery Email Services

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Benefits of eDelivery Services from PCI Group

By adopting our eDelivery system, you can eliminate many of the challenges you currently face regarding transactional email communications and of course, eliminate postage cost.. The platform’s design and foundation align with these requirements. Here are some of the valuable features.

  • SENDER CERTIFICATION: Sender certification is an email deliverability insurance policy. It decodes the biggest deliverability challenges for you. As a result, you can ensure that more of your emails land in customer inboxes. On average, our users have inbox placement rates of 99.3%.

  • REPUTATION MONITORING: With this feature, you can monitor the signals impacting your sender’s reputation. With this information, you can quickly address problem areas to get more messages to more people.

  • LIST VALIDATION: Bounces from incorrect emails impact deliverability. We use sophisticated methods to verify that these addresses are not dead, wrong, or dangerous. This happens before sending, protecting your sender reputation and inbox placement.

  • INBOX PLACEMENT: You’ll receive comprehensive insights into inbox placement rates, which accurately measure performance. You can then work to resolve any issues and reduce the number of emails that land in spam folders.

  • EMAIL AUTHENTICATION: You’ll also benefit from email authentication. This feature monitors email authentication protocols, protecting your reputation and email deliverability. It tracks the overall health of email authentication, which shields your brand and customers.

In addition to these benefits, organizations have access to many features that make compliant email communications streamlined and efficient.

Features of PCI eDelivery

When sending transactional emails to customers or members, your company should seek out these critical features.

  • Reporting functionality: You can run reports for bounces, opens, downloads, and unsubscribes to understand engagement with the content.
  • Compliance requirements are built-in: All the communications you send via email are layered in security and meet all the mandates for PII documents, including those for invoices and financial statements. These protocols also adhere to Federal, State, and internal guidelines.
  • Access from any device: Most consumers interact with their inbox using mobile devices. With our system, your customers can receive information from anywhere at any time.
  • Archiving: Use PCI Vault as a way to store emails securely.
  • Physical mail letter triggers: As an eDelivery user, you can input physical letter mailings based on the business rules you set. They can be the same as those for traditional outbound mailings.
  • Format options: eDelivery emails are available to send as custom HTML or text-based content.
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e-delivery archive
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What Type of Communications Can You Send with eDelivery?

eDelivery is a good option for any customer communications that include PII, PHI (protected health information), and compliance restrictions.

Examples include:

  • HIPAA communications, such as Explanation of Benefits (EOBs), statements, Explanation of Coverage (EOCs), referral approvals or denials, and patient update notices
  • Consumer finance documents, including disclosures, bills, annual reports, and privacy notices
  • Auto and property and casualty insurance letters, including billing statements, cancellation or renewal notices, lender-placed communications, and more
  • Consumer statements for telecom or utility services.

HIPAA and eDelivery Options

Healthcare communications sent via email must abide by HIPAA rules regarding electronic delivery. It’s a specialized area of compliance, and not every email system is robust enough to meet these requirements.

PCI eDelivery aligns with all HIPAA guidance by:

  • Encrypting all data in accordance with the National Institute of Standards and Technology (NIST) framework
  • Strengthening data security with firewalls, IPS, and cybersecurity best practices
  • Using SFTP file transmission protocols for data transmission

Learn more about HIPAA-compliant email services.

Trust PCI Group to Serve All Your Transactional Communication Needs

Companies can rely on our services to deliver any type of transactional communication to customers. By working with our team, you have the advantage of printed and email delivery through one provider. Monitoring either type of job is easy with trakPCI, and you’ll enjoy greater accuracy, reliability, and quality.

Get started by completing the form below for a no-cost consultation.

Want to learn more about how PCI Group can help you improve your customer transactional print communications?

We offer a free 30-minute consultation.

If you’re ready to improve the productivity and efficiency of your communications and drive better customer engagement
contact us today.

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