Healthcare Print and Mail Services

When it comes to HIPAA and HITRUST regulated, confidential patient statement services communications, there’s no second chance to get it right. Even one mis-mailed communication can damage your organization’s reputation and open you up to lawsuits and fines. That’s why we have invested in the finest systems and technologies to ensure we maintain the highest accuracy rating in the industry at 99.9999%. When it has to be right, TRUST PCI.

Partnering with the experts at PCI Group enables you to advance your regulated healthcare communications with your customers at every touchpoint. Our HIPAA and HITRUST compliant healthcare mailing services can help your organization accelerate the revenue cycle and reduce the cost of HIPAA printing and mailing of time-sensitive patient statements and other healthcare documents. And our multi-channel communication processing, including full-color print and mail services, enhances the customer experience by connecting with them via their communication channel of choice.

Utilizing our online, account management system, trakPCI, customers can monitor and control all of their production jobs. trakPCI provides you with real time status of all of your communications from data transfer, through production to U.S. Postal Service pick-up and delivery.

Examples of healthcare documents PCI Group prints and mails include:

At PCI Group, data security and privacy, as well as business continuity and disaster recovery, are at the core of what we do. Government regulations in the bank industry are always changing and evolving. We maintain and constantly update our print and mail technology and processes for physical security and data privacy practices.

Physical Security

Includes gated property access, key cards, door alarms, security cameras, and gated entryways.

Data Security

All data files are encrypted during transfer and at rest while at PCI. These files are also secured by user permissions that are enforced by company policies.

Secure Data Standards

We use secure transmission protocols (SFTP) and Thales HSM system encryption for files at rest, along with an additional firewall network Intrusion Prevention System (IPS) – in addition to a multi-tiered architecture that separates the web layer from the data layer for added security.

Secure Data Archival

Several options are available. Access to client input is limited to authorized personnel.

Document Security

Documents containing personalized or sensitive customer data are deleted or shredded using PCI document destruction equipment.

Employee Training

In accordance with Payment Card Industry Data Security Standards (PCI DSS), the Health Information Portability and Accountability Act (HIPAA) Security Rule, and the Federal Information Security Management Act (FISMA) requirements, PCI Group maintains a formal Security Awareness Program. The core tenants of the program consist of the following:

• Awareness
• Training
• Education

Our Security & Compliance Officer (SCO) oversees training, and ongoing education to all employees through online tutorials, presentations, lessons learned feedback, and shared documents.

Want to learn more about how PCI Group can help you improve your customer communications?

We offer a free 30-minute consultation.

If you’re ready to improve the productivity and efficiency of your communications and drive better customer engagement
contact us today.