Transactional printing services represent a subset of communications sent from businesses to their customers. What makes this a unique type of mail is that all documents produced must meet compliance regulations regarding the privacy and confidentiality of the information, whether it be PHI (protected health information) or PII (personally identifiable information).
This specialized area of customer communications requires precision around security, accuracy, quality, and integrity. As a result, few companies can do this so reliably. Few print and mail companies handle only this type of work, but PCI Group does. Our production focuses on transactional printing services. This concentration on transactional print has enabled our operations to improve continuously and deliver the services businesses expect.
Examples of Transactional Printing Services
Many types of print and mail fall under the category of high volume transactional printing. It applies to any communication that contains PHI, PII, or other sensitive customer data information.
Here are some examples.
Debt Collection Communications
The ARM (Accounts Receivable Management) industry is another that must comply with rules regarding debtor communications. There are regulations around the content, timeframe, and more that must be followed to remain compliant. PCI Group is an ARM print and mail expert, including debt collection letters, adverse action letters, privacy notices, and credit risk disclosures.
Consumers still prefer to receive mailed statements and invoices from their utility providers. They often outsource transactional print and mail services to reduce costs and improve the workflow. We work with many utilities throughout the country to fulfill these needs. This is another industry that can benefit from dynamic messaging to get customers to join programs, understand new rates, or deliver other pertinent information. Our utility transactional mail services include bills, statements, late notices, service cancellations, shut-off notices, rate increase letters, and more.
Both auto and property and casualty (P&C) insurance providers must send a variety of documents to their customers. These include billing statements, policy cancellation notices, renewal declarations, policy reinstatement notices, lender-placed insurance letters, notices of collateral protection insurance, and more. These are all subject to compliance requirements, as well.
Insurance companies choose to outsource these to reduce costs and improve the process. PCI Group works with many businesses in this industry to deliver accurate and compliant communications.