We have used PCI Group as our communication provider for many years. In addition to their responsive customer service, we really like their online account management system, trakPCI. As an account receivable management company, we use the data in trakPCI to tailor our outbound calls to consumers when they first receive our letters. This approach helps us alleviate consumer skepticism, enabling us to have more productive interactions with them during our calls. It also allows us to operate our business more effectively and efficiently.
Jessica Hearn, CEO, Universal Fidelity, LP
For over 20 years, we have used PCI Group as one of our transactional direct mail partners. During this time, they have processed over 100 million collection letters for us. Over the years, we have considered other vendors but have remained a loyal PCI customer because of their execution, attention to detail, customer service and overall value.
Randy Spencer, Vice President, Altice USA
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