Producing transactional print and mail requires advanced technology, processes, and people. It can be a considerable strain for companies since it’s not a core competency. As costs rise and efficiencies dwindle, more businesses are considering outsourcing transactional print and mail. For those evaluating this option, this episode of Ask the Experts featuring SVP Perry Fernandes can provide lots of information.
“The reasons why customers come to us to outsource print and mail is cost savings and performance improvement,” Perry explained.
In looking at the cost savings, Perry said, “Companies look at their print and mail division as a cost center. It’s labor costs, inventory cost, space, utilities…those are the things that are on the table.”
One of the most expensive aspects is the technology, which often has to be upgraded and is a large capital expense. Businesses are also seeing declines in volume as more communication becomes digital. However, producing less isn’t delivering cost savings.
Another cost area of concern is postage. It’s hard to get the best rates without enormous volume, which is something a print and mail provider has, so economies of scale come into the picture.
Outsourcing transactional print and mail comes with more benefits, according to Perry. “We’re under strict SLAs, but we cannot compromise quality, so our Lean and 5S practices create a quality standard.. Our technology and workflows are a big emphasis for new clients,” Perry explained.
Outsourcing cuts costs while maintaining quality and accuracy. Working with an experienced organization also means that the overall performance of the processes improves.
