In this second of a two-part conversation on Ask the Experts, PCI Group President and Owner Chris Kropac continued with recommendations for businesses. Choosing to outsource transactional print has many benefits. You can experience an increase in quality, accuracy, and efficiency when outsourcing. So, what else do you need to learn from them?

“Accuracy is the most important component in transactional mail. You may find the cheapest price around, but you’re going to have a lot of errors, and it’s going to cost you a lot more money. At PCI, we have a 99.9999% accuracy rate. How we do this is with technology, equipment, and Lean Manufacturing,” Chris explained.

Finding things in a vendor that demonstrate accuracy and quality is an essential line of questioning. Find out about their operations and quality management processes. PCI Group practices Lean Manufacturing and has numerous Six Sigma-accredited employees. Chris noted that this commitment has created a “culture of quality.”

The company also utilizes quality assurance versus quality control frameworks. Chris explained that quality control focuses on examining the results after production. At that point, the issue isn’t correctable. Quality assurance is about building quality into the product through standard works and ongoing audits of the processes. Because of this adherence to workflows, the company has a 99.6% pass rating on these audits.

Hear more questions to ask a potential outsourcing provider by watching the video.

PCI Group - 5 Reasons To Outsource

Get Your “5 Reasons It’s Time To Outsource Print and Mail Communications” eBook

Explore the Benefits of Transitioning to a Transactional Communications Partner

Name(Required)
This field is for validation purposes and should be left unchanged.

If you are looking to streamline your print and mailing operations, partner with PCI Group to save! Our team will conduct a thorough analysis of your current setup and cost of ownership, then present you with options to help optimize efficiency and reduce your current expenses.

Want to learn more about how PCI Group can help you improve your customer transactional print communications?

We offer a free 30-minute consultation.

If you’re ready to improve the productivity and efficiency of your communications and drive better customer engagement
contact us today.

Name(Required)
(10,000 monthly minimum)
This field is for validation purposes and should be left unchanged.