In this second of a two-part conversation on Ask the Experts, PCI Group President and Owner Chris Kropac continued with recommendations for businesses. Choosing to outsource transactional print has many benefits. You can experience an increase in quality, accuracy, and efficiency when outsourcing. So, what else do you need to learn from them?

“Accuracy is the most important component in transactional mail. You may find the cheapest price around, but you’re going to have a lot of errors, and it’s going to cost you a lot more money. At PCI, we have a 99.9999% accuracy rate. How we do this is with technology, equipment, and Lean Manufacturing,” Chris explained.

Finding things in a vendor that demonstrate accuracy and quality is an essential line of questioning. Find out about their operations and quality management processes. PCI Group practices Lean Manufacturing and has numerous Six Sigma-accredited employees. Chris noted that this commitment has created a “culture of quality.”

The company also utilizes quality assurance versus quality control frameworks. Chris explained that quality control focuses on examining the results after production. At that point, the issue isn’t correctable. Quality assurance is about building quality into the product through standard works and ongoing audits of the processes. Because of this adherence to workflows, the company has a 99.6% pass rating on these audits.

Hear more questions to ask a potential outsourcing provider by watching the video.

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