Protecting personal information in transactional print and mail is non-negotiable. The data must be kept secure and confidential at all times. Often, clients seek advice and recommendations regarding data security. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe offered some best practices.

“First, I recommend that the data they send us is encrypted. We encrypt it in transit, but you also have the option to encrypt it before you send it to us. We are happy to work with clients to implement this,” Dwight relayed.

A second area that companies should prioritize is training their users. Dwight said, “Make sure your users get training and understand your security policies and procedures about how to handle data before it leaves.”

One way to test the effectiveness of a data security program is audits, which Dwight also suggested as a best practice for protecting personal information. “Audit on a regular basis so that you can utilize the input from your auditors on your operations from a security and compliance perspective.”

Dwight also spoke about the need to keep systems patched and updated. If applications or software go without these, they can be open to vulnerabilities, so organizations should make this a part of their data security strategy. Get more insights from Dwight by watching the video.

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