Lots of companies say they are easy to do business with, as it translates to an organization being a great partner. But what does it mean in outsourcing transactional print and mail? PCI Group President and Owner Chris Kropac answered the question in this episode of Ask the Experts.
There are many reasons why PCI Group is easy to do business with, illustrated by the company’s longevity and long relationships with customers. “We perform, and we’ve built a great team. Your team will have access to everything that they need. We’ve developed trakPCI system that allows 24-7 access to their full account,” Chris said.
Along with easy access to information about jobs, mail tracking, and more in trakPCI, customers also have a dedicated implementation team and customer success representative. Customers can get in touch with their contacts at any time. “We answer calls. If you call us, we’ll get right back to you. We put a team together to help the client whatever the issue is,” Chris noted.
Backing all this up is compliance, security, and accuracy, which keeps jobs on time, correct, and secure. PCI Group develops relationships with its clients, understands their business, and offers best practices to improve operations and reduce costs. Learn more by watching the video.