When considering equipment for printing transactional mail, there are lots of options. Most of these are reputable companies with years of experience in digital inkjet printing. With a high demand for printing and the need to use technology that’s reliable and also produces quality pieces, PCI Group’s Print Manager Eric Weinbrenner talked about their journey to find the right equipment partner. That journey ended up being the relationship between PCI Group and Canon.
“We spent a lot of time looking at who would be the best partner. I traveled around the U.S., evaluating different printers and companies. In the transactional world, you can’t afford to have a press down for any time,” Eric shared.
Downtime in the industry can be devastating and impact multiple parties. The need to ensure reliability was an overarching concern when choosing the right printers.
“The technology was all about the same across the digital inkjet providers like Canon and HP. The differentiator was the service Canon offers,” Eric said.
With the assurance that the technology fits their needs, Eric wanted to be confident in the uptime. “We run 24/7, and Canon runs 24/7 with us. If we have a press down after-hours, Canon has someone on-site within two hours.”
That commitment to working with their printing customers demonstrated that Canon was the best choice. The partnership between PCI Group and Canon continues to be strong and built on reliability and quality delivery.