Having a strategy and plan for business continuity is critical for businesses. For a transactional print and mail company like PCI Group, it’s even more important. That’s because many mailings are time-sensitive and require regulatory compliance.
In this episode of Ask the Experts, President and Co-Owner Chris Kropac discussed the different models the company uses for business continuity and disaster recovery.
“We’ve been in the transactional business for over 30 years. During this time, we have been fortunate to become the primary and secondary supplier for many customers who had in-plants. Our experience in supporting in-plants lead to develop a disaster recovery and business continuity solution that not only addresses unplanned downtime, but also planned disruptions as well.
With PCI’s solution, should they have a power outage or weather render their in-plant down, PCI is their safety net. In our program, “We regularly do 10% of their work for them to be familiar with their applications. If something happens, we can switch from 10% to 100%,” Chris added.
This approach to business continuity is a better scenario than a “cold backup.” A cold backup is renting access capacity from a vendor that doesn’t know the work, requiring a declaration of an emergency backup. “We’re a hot backup. We know the jobs, and how to run the files, so it’s just a phone call.”
Chris also explained other ways PCI supports in-plants. “We help when they have peak volume because we run seven days a week, 24 hours a day. We also help with PMO mail sent certified on Saturdays that the post office must stamp. We can handle it.”