Communications from the insurance industry are often time-sensitive and require confirmation of receipt. In such a highly regulated vertical, you can’t rely on an assumption of delivery. That’s why mail delivery verification is so crucial for insurance companies.
However, it’s tricky and complex with such a high volume of documents like invoices, clams, ID cards, policy or coverage communications, and more. Going it alone and scaling this across your enterprise requires a lot of labor and manual work. And that still doesn’t mean you can validate every piece. So, what can you do to ensure verification?
How Do You Currently Track?
Whether you have an in-plant or use a vendor, do you have a current tracking workflow? If it’s hard to answer the question, then it’s not a system that’s working for you. When considering what a mail delivery verification system should include, consider:
- Costs: How much extra are you paying for verification now?
- Transparency: Is the mailed document visible throughout its journey?
- Accuracy: How reliable is the tracking system?
- Accessible: Can you easily interact with the tracking system?
Ideally, you want to leverage a solution that reduces costs, documents the entire process, is always correct, and enables access. Is there a platform that can handle all this and ensure the integrity and compliance of mailings?
How PCI PinPoint Enables Mail Delivery Verification
If you’re ready to upgrade and simplify verification, then PCI PinPoint is the solution for you. It provides USPS mail tracking and delivery confirmation and much more. Here’s how it works.
It uses the USPS IMB (Intelligent Mail Barcode) system. It’s a 65-bar Postal Service barcode for sorting and tracking letters. Customers have access to this information with a dashboard in our trakPCI portal. It’s a web-based document tracking system. You can monitor the progress of each document, including delivery verification.