Transactional print and mail can meet these by using advanced technology to ensure that every letter hits the right envelope with the right message. Further, the ability to track these communications from the time you send the data to delivery is critical.
When using e-delivery methods, the standards still apply. Thus, you must use a digital platform that complies with the requirements. So, what does this look like?
Standards for Your ARM Digital Correspondence Platform
In selecting a platform, you’ll want it to include these features:
- Safe and secure environment for sensitive information.
- Accessibility by the recipient on any device at any time.
- Electronic notification to recipients.
- Central online location for secure document storage.
- Interactive features that allow you to send or receive receipts electronically.
Print and Email Delivery Can Increase Responses
When you can send collection letters in various channels, it can increase responses. Mailed correspondence, even with tracking, doesn’t mean the receiver will open it or take action. Some ARM providers also struggle with keeping up with address changes.
PCI Group can eliminate much of this with address maintenance with DPV (Delivery Point Bar Code), NCOA link, and AEC technology. Plus, users of our system can track the entire journey of the letter via trakPCI. By working with us, you can reduce duplicate mailings and wasted postage.
Supplementing those letters with digital delivery can improve the success of debt collection efforts. That’s because email typically has a higher open rate than mail. While people change physical addresses often, emails remain the same.
Increase Debt Collection Efforts Success by Partnering with PCI Group
We are experts in the industry and serve many ARM clients across the country. As a transactional communications specialist, it’s all we do, so we have the equipment, technology, and processes in place to ensure high deliverability and compliance.
Learn more about our multi-channel communication options today.