As the situation surrounding COVID-19 continues to evolve, we want to assure you that we are still here and working hard to support you. As provider of USPS critical communications, we remain open as an essential business.

With the flurry of information that is being disseminated about COVID-19, we want to take this opportunity to update you. For instance, in the just the past 24 hours, San Francisco and New York, have issued executive orders to shut down non-essential businesses. However, both have added specific provisions excluding essential businesses from these orders. Companies like PCI Group, who provide mailing services, have been excluded from these shut downs. Additionally, should South Carolina or Texas, the states where we operate our production facilities, issue similar orders, we will continue to operate as an essential business. Similarly, the United States Postal Service (USPS), a critical partner in what we do, also remains open.


“Postal Service is an essential service for purposes of its compliance with state or municipality shelter-in-place orders or other social distancing restrictions. The Postal Service delivers medications, social security checks, and is the leading delivery service for on-line purchases. The statute that created the Postal Service begins with the following sentence. “The United States Postal Service shall be operated as a basic and fundamental service provided to the people by the Government of the United States, authorized by the Constitution, created by an Act of Congress, and supported by the people.” 39 U.S.C. §101(a).”

As we continue to operate to the best of our ability, we have implemented the following procedures to ensure the welfare of our employees and to optimize service to our customers.

  • We are taking temperatures of every employee at the beginning of every shift. If someone has a temperature, they are asked to go to a doctor.
  • We have stepped up our disinfecting and cleaning of all surfaces.
  • We have asked for employees to work OT to keep up with demand.
  • In the event of one of our employees contracting COVID-19, we’ve developed a 6-hour facility shutdown cleaning plan. Employees will be paid for the time out of the building, as long as they stay and help clean or come back to work, after the cleaning shutdown.
  • We stopped all non-critical vendors and visitors to both facilities.
  • We implemented a food delivery policy (no human interaction).
  • We have implemented a “work from home” policy for all employees who are able to work from home.
  • For departments where (job coordinators) need to be in the building, we have half the staff working in the building and the other half working from home.
  • We have approved OT on all shifts.

Over the past three days, I have personally spoke to all employees on all shifts, to assure them we remain open for business and inform them of our new policies. During these meetings, I expressed the need for everybody to be: safe, vigilant, to continue to wash their hands and keep their surroundings disinfected and practice social distancing both in their personal life and at work. We have a great team and I believe most, if not all of our staff, will continue to come to work, but of course, we cannot force them to.

In closing, I want to assure you we are doing everything within our power and control to fulfill our promise to you. Thankfully, to date, we have not missed an SLA. You have our commitment that we will continue to work as hard as we can to meet our SLA commitments to you. If we are unable to meet an SLA, we will be proactive to inform you of any delays. As always, thank you for your business and continued support. God Bless everyone as we all work together to get through these unprecedented times. Please Click Here for an overview of the Families First Coronavirus Response Act (H.R. 6201)


Chris Kropac, Jr.,  President