About PCI Group
Our highly secure transactional communications solutions and direct mail services include: Document composition, Client data preparation, High-speed document production, Document delivery, and Document archiving – all designed to generate response, improve customer relationships, and streamline company operations.
As a nationally-ranked and multi-award-winning, family-owned and operated business since 1970, we are the intelligence consulting and document processing provider of choice for organizations across diverse industries. Our clients range from collection agencies and debt buyers, to financial institutions, healthcare providers, insurance companies, and utilities. These entities, many of which are in regulated industries with mission-critical communications requirements, regard PCI Group as a trusted business partner whose integrity, service quality, and performance are second to none.
Whether by postal mail or email, PCI Group can effectively accommodate your communications/document delivery and related compliance requirements.
PCI Group’s “Best in Class” services are a function of our state-of-the-art, fully-secured corporate headquarters. Our commitment to the highest standards of security, productivity, and technological innovation is clear from the very first encounter with our company-owned 93,000-square foot production facility located on 33 acres in Fort Mill, South Carolina, just 17 miles south of the Charlotte, North Carolina airport and our 62,000 sq ft 2nd, fully redundant, production facility located in Irving, TX (conveniently near Dallas, TX).
PCI Group Mission Statement
Our mission is to provide the most accurate transactional communications and outsourcing services available in the market. We will accomplish this by continuous improvement, utilizing our LEAN manufacturing process, best-in-class equipment, and remaining vigilant with our compliance and security protocols. Our primary focus is to reduce risk for our clients.
PCI Group Vision Statement
Our vision is to be recognized as one of the top transactional communication providers in America. We will achieve this by focusing on our core strengths, delivering unmatched accuracy, risk reduction, and sustainable value through best-in-class, customer-focused solutions.
PCI Group Compliance Standards
Businesses choose PCI Group because we have established rigid protocols and surpassed industry standards to protect their sensitive information.
Our clients come from a broad spectrum of industries, from cable and utility providers to collection agencies, publishers and health care. All of these are regulated industries with mission-critical communications requirements and sensitive consumer data. When they look for vendors, they look for someone they can trust. That’s where we come in.
PCI Group has integral knowledge of critical federal and state regulations, standards, and disclosures pertaining to the industries we serve. On staff is an experienced, full-time Security and Compliance Officer whose continual oversight ensures effective due diligence and compliance on behalf of our clients.
We are committed to the highest quality assurance standards as evidenced by our certifications and full compliance with essential legislation and regulatory standards.
We service some of the largest and most exacting clientele in their respective industries as a trusted and secure customer-critical document management partner. From insurance, to healthcare, to finance, to telecom, we have a proven track record as a top-tier provider in some of the most competitive and highly regulated categories in the commercial marketplace. Our compliance expertise is second to none in this regard, powered by segregated networks and an infrastructure that isolates and secures clients and their customers’ data.
