During normal business hours (9-5pm M-F):
Call our Customer Support team at 803-578-7700 option 2
-or-
Any member of PCI Group’s management team can be contacted. A company contact form is provided on trakPCI in the Knowledge Base.
After normal business hours: Call PCI Group’s file processing room which is staffed Monday through Friday from 7:30am until 9:00pm.
On trakPCI:
Use the Report a Problem button available at the top of the website.
This sends an email to PCI Group operations staff members (all carrying mobile devices), who receive and respond to emails 24 hours a day.
