There are several steps PCI Group follows when you submit a task

  1. The task is entered in the Programming Task List (PTL). If you have created the task already, PCI Group will use your created task.
  2. PCI Group will include any useful attachments to the task if you have not already done so.
  3. PCI Group utilizes the PTL to assign and track all programming tasks to programmers.
  4. After an internal review for quality control, PCI Group will inform you through the PTL and/or email the task is ready for review and changes or updates.
  5. Based on your feedback, PCI Group will either continue to work on the task or move it to completion.

Helpful tip:

Greater Than (>) and Less Than (<) symbols in the PTL: The PTL interprets anything within < > tags as an HTML tag, and removes the text.

e.g.

<insert first name and last name here>

…is read by the PTL as <insert first name and last name here>

…and becomes simply < >

So these symbols must not be used when submitting tasks in the PTL. Also avoid these symbols even when discussing a task by email, as your email text is typically copied into the PTL by a PCI Group Customer Service Representative. As a result, the information you submit within the symbols will be lost.