Telecommunications Print and Mail Services

As a telecommunications company, we know that reliable and secure print and mail solutions for customer invoices, statements and other regulated documents are a must. That’s why we’re excited to introduce you to PCI Group – your go-to provider of critical print and mail and digital communications.

When it comes to regulated documents containing PII information, we’re all about security, accuracy, and compliance. Our mission is to ensure that your customer communications are delivered on time and without any errors. With our state-of-the-art technology and streamlined processes, we offer intelligent workflow solutions that will help you connect with your customer, create greater customer engagement and enable you to cross-sell and upsell products and services to your customers.

Our team has extensive experience in providing high-quality, compliant print and mail communication solutions specifically for the telecommunications industry. We’re proud to say that our industry accuracy rate of 99.9999% gives you peace of mind that your customer communications will be delivered without a hitch.

Our online account management system, trakPCI, is a game changer. It allows you to monitor and control all of your production jobs in real-time. From data transfer to delivery by the US Postal Service, trakPCI gives you updates on the status of your communications.

So, what are you waiting for? Let’s work together to streamline your customer critical customer communications and turn this expense into a revenue generating tool for your business.

Utilizing our online, account management system, trakPCI, customers can monitor and control all of their production jobs. trakPCI provides you with real time status of all of your communications from data transfer, through production to U.S. Postal Service pick-up and delivery.

Cross-Sell and Upsell with Every Mailed Communication

Examples of telecommunications documents PCI Group prints and mails include:

At PCI Group, data security and privacy, as well as business continuity and disaster recovery, are at the core of what we do. Government regulations in the bank industry are always changing and evolving. We maintain and constantly update our print and mail technology and processes for physical security and data privacy practices.

Physical Security

Includes gated property access, key cards, door alarms, security cameras, and gated entryways.

Data Security

All data files are encrypted during transfer and at rest while at PCI. These files are also secured by user permissions that are enforced by company policies.

Secure Data Standards

We use secure transmission protocols (SFTP) and Thales HSM system encryption for files at rest, along with an additional firewall network Intrusion Prevention System (IPS) – in addition to a multi-tiered architecture that separates the web layer from the data layer for added security.

Secure Data Archival

Several options are available. Access to client input is limited to authorized personnel.

Document Security

Documents containing personalized or sensitive customer data are deleted or shredded using PCI document destruction equipment.

Employee Training

In accordance with Payment Card Industry Data Security Standards (PCI DSS), the Health Information Portability and Accountability Act (HIPAA) Security Rule, and the Federal Information Security Management Act (FISMA) requirements, PCI Group maintains a formal Security Awareness Program. The core tenants of the program consist of the following:

• Awareness
• Training
• Education

Our Security & Compliance Officer (SCO) oversees training, and ongoing education to all employees through online tutorials, presentations, lessons learned feedback, and shared documents.

Want to learn more about how PCI Group can help you improve your customer communications?

We offer a free 30-minute consultation.

If you’re ready to improve the productivity and efficiency of your communications and drive better customer engagement
contact us today.