Utility Bill Printing and Mailing Services

As a utility business servicing electricity, gas, and water, you need reliable and secure solutions for your customer print and mail needs. You need a partner that can help you modernize and personalize communications to your customers and a partner that is able to work with your core IT systems.

At PCI Group, we’re a leading provider of critical utility bill printing and mailing Services, with a focus on security, accuracy, and compliance. With our state-of-the-art technology and streamlined processes, we offer intelligent workflow solutions to help you better engage and connect with your customers. Since billing time is often the only opportunity you have to communicate with your customers, why not let your bills work twice as hard for you?

Bill design can have a large impact on your customer’s ability to understand and pay their bill.

Let PCI work with you to turn your bills into a cash flow and marketing communication that can not only help you improve cashflow, but also enable you to connect with customers about key topics like: energy savings, autopay or e-billing options available and provide information on how to sign up for these services. Or, if a customer has payment arrangements or has missed a payment, you can send them personalized messages to keep them informed and on track.

Our online account management system, trakPCI, allows you to monitor and control all of your production jobs in real-time. From data transfer to delivery by the US Postal Service, trakPCI gives you updates on the status of your communications.

We offer a range of utility bill printing and mailing services, including statement printing and mailing, eStatements, and document management and design. These services are fully scalable and can be customized to meet the unique needs and goals of any utility organization.

Utilizing our online, account management system, trakPCI, customers can monitor and control all of their production jobs. trakPCI provides you with real time status of all of your Utility Bill Printing and Mailing Services from data transfer, through production to U.S. Postal Service pick-up and delivery.

Examples of utility documents PCI Group prints and mails include:

At PCI Group, data security and privacy, as well as business continuity and disaster recovery, are at the core of what we do. Government regulations in the bank industry are always changing and evolving. We maintain and constantly update our print and mail technology and processes for physical security and data privacy practices.

Physical Security

Includes gated property access, key cards, door alarms, security cameras, and gated entryways.

Data Security

All data files are encrypted during transfer and at rest while at PCI. These files are also secured by user permissions that are enforced by company policies.

Secure Data Standards

We use secure transmission protocols (SFTP) and Thales HSM system encryption for files at rest, along with an additional firewall network Intrusion Prevention System (IPS) – in addition to a multi-tiered architecture that separates the web layer from the data layer for added security.

Secure Data Archival

Several options are available. Access to client input is limited to authorized personnel.

Document Security

Documents containing personalized or sensitive customer data are deleted or shredded using PCI document destruction equipment.

Employee Training

In accordance with Payment Card Industry Data Security Standards (PCI DSS), the Health Information Portability and Accountability Act (HIPAA) Security Rule, and the Federal Information Security Management Act (FISMA) requirements, PCI Group maintains a formal Security Awareness Program. The core tenants of the program consist of the following:

• Awareness
• Training
• Education

Our Security & Compliance Officer (SCO) oversees training, and ongoing education to all employees through online tutorials, presentations, lessons learned feedback, and shared documents.

Want to learn more about how PCI Group can help you improve your customer communications?
We offer a free 30-minute consultation.

If you’re ready to improve the productivity and efficiency of your communications and drive better customer engagement
contact us today.