Outsourcing
No Surprises Act Impact
The No Surprises Act’s effective date is nearing. In 2022, health plans will see the volume of patient communications rise. The law requires insurers to send patients cost estimates before services. The law’s intention is [...]
Defining “Easy to Do Business With” and What That Means for Outsourcing Print and Mail
The phrase “easy to do business with” is common in lots of industries. Every company certainly wants to have this designation. Successful businesses are customer-centric. They think about the pain points customers feel in current [...]
Transactional Printing : It’s Not the Same as Promotional Direct Mail
Direct mail is a long-standing category in the printing world. It’s how businesses communicate and market to customers. It’s typically promotional, and therefore, it doesn’t matter if it ends up in the wrong mailbox. Transactional printing [...]
Advance EOB Printing Increases
EOBs (explanation of benefits) are standard patient communication. They typically come after the patient has a health appointment. However, new legislation called the No Surprises Act is about to change this workflow. The law requires advance [...]
Patient Statement Communications
Patient statement communications are exploding in volume. Many factors are contributing to this. Not only is the world still dealing with a pandemic, but healthcare needs are on the rise as the population ages, and chronic [...]
No Surprises Act Requires More Communication from Health Plans: Is Your Organization Ready?
Health plans are facing new communication requirements with the No Surprises Act. The legislation passed will force insurers to provide cost estimates before services. These changes will likely impact the volume of patient communications you [...]