Outsourcing
Transactional Customer Communications
Transactional customer communications have lots of rules that govern their production and delivery. These protected letters, statements, and documents convey critical information. However, with some optimization strategies, they can provide additional ways to connect with customers. [...]
Regulatory Compliance for Transactional Communications Providers
Transactional mail or emails are a unique subset of business communications. Because they contain either PII (personally identifiable information) or PHI (protected healthcare information), laws govern their creation and sending. Regulatory compliance for transactional communications [...]
Everything Utility Companies Need to Know About Statement Printing and Mailing Services
The utility industry sends millions of communications to customers every year. These operations can become expensive and cumbersome because of the volume and regulatory requirements. Many organizations are shifting to outsourcing via statement printing and [...]
Transactional Email Delivery – Should You Transition?
We live in a digital world. Most consumers receive lots of communications from companies via email. Much of it is promotional, but people appreciate the convenience of receiving invoices and other regulated communications in this [...]
Outsourcing Healthcare Statements Improve RCM
Hospitals and healthcare systems often face challenges in revenue cycle management (RCM). It’s a complex workflow that includes all care delivery and reimbursement components. While much of RCM focuses on claims submitted to insurers, patient [...]
Trends in Transactional Communications
The transactional print and mail industry has experienced significant evolutions since its beginnings. Technology and innovation have modernized and optimized operations. Regulations and compliance with them have shaped it, as well. In looking at the present [...]