Every business must keep customers, users, or patients informed. These communications often contain personally identifiable information (PII) or protected health information (PHI). When they do, they are transactional documents. With this classification, the mailings must follow rules and should adhere to other best practices. Let’s review why they are unique and what you should [...]
Many different stakeholders in healthcare produce and mail communications to patients. From billing statements to explanations of benefits (EOBs), these documents contain sensitive information. As a result, healthcare printing has many requirements. When companies choose to outsource these, they need a compliance- and accuracy-focused partner. If you’re considering transitioning to this model, follow these [...]
errors in consumer email communications The inbox offers an efficient and easy space to communicate with customers. Companies send all types of consumer email communications. Many of these fall into the category of transactional, meaning they contain PII (personally identifiable information) or PHI (protected health information). This designation means rules, regulations, and [...]
outsourced printing and mailing trends Several trends are impacting the industry of outsourced printing and mailing. As many companies shift from in-house operations to third parties, they still need to be aware of factors that influence their providers. As a transactional print and mail leader, PCI Group is tracking trends and their [...]
The healthcare industry produces and mails billions of communications annually. Because of the PHI (protected healthcare information) typically included, these documents must abide by regulatory requirements, including HIPAA. Many companies outsource this with patient statement printing and mail services to ensure compliance, optimize processes, and reduce costs. In this guide, you’ll learn what those [...]
Tariffs can substantially increase the price of imported goods. Importers then pass those costs to their customers. The current Administration has announced tariffs on goods acquired from Canada, with Canada enacting retaliatory ones. The effective date was to be March 6, but the Administration has since delayed them until April 2. So, how would [...]
Healthcare communications from providers, insurers, or other organizations have unique requirements. When they contain PHI (protected health information), the rules of HIPAA apply. For those who outsource these tasks, you must evaluate options for HIPAA-compliant mailing services. How should this assessment occur? Best practices from stakeholders and laws provide guideposts. This step-by-step guide will [...]
The cost of paper is a substantial expense in the printing industry. This resource has had volatile pricing. During the pandemic, shortages arose, and demand increased. Since then, overall paper needs have shrunk, including every paper use case, from those used in mailing to consumer products. So, what trends will next impact paper prices? [...]
Transactional customer communications have lots of rules that govern their production and delivery. These protected letters, statements, and documents convey critical information. However, with some optimization strategies, they can provide additional ways to connect with customers. Optimizing your transactional customer communications can also refer to improvements in accuracy and transparency. Let’s review the opportunities for [...]
Transactional mail or emails are a unique subset of business communications. Because they contain either PII (personally identifiable information) or PHI (protected healthcare information), laws govern their creation and sending. Regulatory compliance for transactional communications is a mandate and non-negotiable. Whether you manage operations internally or outsource them, you’re ultimately responsible for maintaining compliance. [...]
Print Industry Leader In
We are committed to provide the highest quality assurance standards for our print and mail services as evidenced by our certifications and full compliance with essential legislation and regulatory standards that include HIPAA, HITRUST, PCI DSS, SOC I & II, and FISMA.
Copyright ©2025 PCI Group, Inc. | All Rights Reserved | Privacy Policy • Contact Us • Job Opportunities • Community Outreach • Blogs
Headquarters: 11632 Harrisburg Road, Fort Mill, SC 29707 USA
Dallas Production Facility: 5430 FAA Boulevard, Suite 120,Irving, TX 75061
Contact Us – 803.578.7700
