Quality control and quality assurance are often used interchangeably. However, there is a difference between quality control and quality assurance. In this episode of Ask the Experts, Director of Operations Tim Lackey answered this question. Tim explained that quality control is “looking at the product at the end of the production cycle.” [...]
In this episode of Ask the Experts, Director of Operations Tim Lackey explains what a CAR is—a corrective action request. The Use of CARs is extremely valuable to ensure quality and accuracy in transactional print and mail. The report of measures addresses the root causes of non-conformance to prevent the recurrence of [...]
In Lean Manufacturing, standard works are a crucial component to ensuring repeatable quality. Every process has a series of steps, and standard works are the documentation of tasks in the correct sequence. This standardization ensures that deviation and errors occur less frequently. So, how do standard works contribute to quality? Tim Lackey, [...]
In the world of transactional print and mail, maintaining accuracy and quality is crucial. While errors can occur, they present an opportunity for improvement. This is where Corrective Action Reports (CARs) come into play for PCI Group. By investigating deviations or mistakes, CARs help identify the root cause and implement necessary corrective [...]
