In this second of a two-part conversation on Ask the Experts, PCI Group President and Owner Chris Kropac continued with recommendations for businesses. Choosing to outsource transactional print has many benefits. You can experience an increase in quality, accuracy, and efficiency when outsourcing. So, what else do you need to learn from [...]
When companies decide to outsource transactional print, they need to evaluate different vendors in the market. This assessment should include many questions relating to key things like processes, quality, accuracy, SLAs, etc. In this episode of Ask the Experts, PCI Group President and Owner Chris Kropac offered insights in part one of [...]
Collection letters are critical communications for notifying consumers of outstanding debts. These documents have many regulatory requirements regarding the content. As a result, those in the ARM (Accounts Receivable Management) industry need to ensure that their collection letters are effective. But what does “effective” mean? In this episode of Ask the Experts, [...]
Six Sigma and Lean Manufacturing both focus on quality in a process, but there are differences between these two disciplines. In this episode of Ask the Experts, Director of Operations Tim Lackey explained what both concepts are and how they contribute to quality. “The difference between Six Sigma and Lean is that [...]
Producing transactional print and mail requires advanced technology, processes, and people. It can be a considerable strain for companies since it’s not a core competency. As costs rise and efficiencies dwindle, more businesses are considering outsourcing transactional print and mail. For those evaluating this option, this episode of Ask the Experts featuring [...]
In this episode of Ask the Experts, Director of Operations Tim Lackey explains what a CAR is—a corrective action request. The Use of CARs is extremely valuable to ensure quality and accuracy in transactional print and mail. The report of measures addresses the root causes of non-conformance to prevent the recurrence of [...]
In transactional print and mail, accuracy is the most critical component of production. Ensuring every letter inserts into the correct envelope ensures compliance and prevents mis-mailings. To be accurate, you need a robust process, and PCI Group has strengthened its workflows with Lean Manufacturing. In this episode of Ask the Experts, Tim [...]
In Lean Manufacturing, standard works are a crucial component to ensuring repeatable quality. Every process has a series of steps, and standard works are the documentation of tasks in the correct sequence. This standardization ensures that deviation and errors occur less frequently. So, how do standard works contribute to quality? Tim Lackey, [...]
In the world of transactional print and mail, maintaining accuracy and quality is crucial. While errors can occur, they present an opportunity for improvement. This is where Corrective Action Reports (CARs) come into play for PCI Group. By investigating deviations or mistakes, CARs help identify the root cause and implement necessary corrective [...]
Tim Lackey, Director of Business Process for PCI Group, discusses "lessons learned" implementing LEAN Manufacturing. Excellent quality is not enough. Utilizing LEAN Manufacturing methodologies, consistent excellent quality is the standard we hold ourselves to at PCI Group. Learn More About Our Quality Using LEAN [...]
