In this second of a two-part conversation on Ask the Experts, PCI Group President and Owner Chris Kropac continued with recommendations for businesses. Choosing to outsource transactional print has many benefits. You can experience an increase in quality, accuracy, and efficiency when outsourcing. So, what else do you need to learn from [...]
When companies decide to outsource transactional print, they need to evaluate different vendors in the market. This assessment should include many questions relating to key things like processes, quality, accuracy, SLAs, etc. In this episode of Ask the Experts, PCI Group President and Owner Chris Kropac offered insights in part one of [...]
When producing transactional direct mail, operators need technology and equipment to ensure accuracy, quality, and compliance. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe discussed the infrastructure requirements for transactional direct mail. “Direct mail doesn’t require a specific type of infrastructure. We utilize very similar components [...]
Businesses can store data in two main ways—on the cloud or on-premise. There are various differences between cloud-based storage vs. premise-based storage. In this episode of Ask the Experts, PCI Group’s Information Security and Compliance Officer Dwight Springthorpe explained how each works and why the company uses the storage option that it [...]
APIs (application programming interfaces) are common connectors between systems. They enable interactions between applications, data, and devices to ensure secure data transactions. The PCI API offers real-time data connectivity and reporting transparency. In this episode of Ask the Experts. PCI Group’s Area VP, Solutions Partner Scott Concannon, shared how customers use it [...]
Is transparency part of your print and mail operations? Does your vendor provide a means to track the entire process from data transfer to delivery? If not, you could be missing out on opportunities and more. trackPCI reporting allows for this, and PCI Group President and Co-Owner Chris [...]
In the transactional mail industry, hitting SLAs (service level agreements) isn’t negotiable. In addition, companies that use print and mail vendors have strict deadlines that aren’t movable. New technology makes these customer expectations more feasible and helps address bottlenecks in the system. Perry Fernandes, VP of Operations of [...]
Inkjet technology changed the game for transaction mail. This precision type of professional printing propels tiny droplets of ink onto paper at a high speed. It also enables the ability to print full color without the need to pre-print shells. Now, it’s cost-effective to deliver higher quality pieces. [...]
For organizations that produce high volume transactional direct mail, the requirements to meet SLAs (service level agreements) and maintain quality and compliance require technology. However, not just any equipment enables seamless processes for these types of runs. Perry Fernandes, VP of Operations of PCI group, explained the technology [...]
Being able to have complete visibility for customer communications offers companies many benefits. The access to tracking print and mail communications shouldn’t be complicated or cumbersome. Yet, most transactional print providers don’t provide this capability. PCI Group does, and Anthony Faldetta, VP of Business Development Northeast, discussed how [...]
