PCI Group is a leading provider of mission-critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must in industries that include collection agencies and debt buyers, financial institutions healthcare providers, insurance companies, and utilities. According to Christian Kropac, President and Co-Owner of PCI Group, “We focus on producing highly regulated, miss on-critical transactional communications that are highly personalized and compliant.” The documents that PCI produces for customers are challenging and very technical. To better service its customers, the company made significant investments in an inkjet production workflow to enhance its lean manufacturing efforts and better manage compliance. By targeting the financial services industry and focusing on compliance, the company has built a value proposition that is attractive not only to financial services customers but also to the PCI Group’s bottom line.
A Focus On Compliance
PCI Group is a family-owned and operated business that was founded on Long Island, NY in 1970. In 2008, the company moved to its current location in Fort Mill, SC to expand its production capabilities. PCI now serves customers from a 94,000 sq. ft. facility that operates 24 hours a day, 7 days a week. The company started as a large-scale data entry service bureau for the city and state of New York, supporting highly compliant and
confidential information such as birth certificates and credit applications for major banks. While serving banks, the company discovered an opportunity to provide data services and direct mail printing to collection services. Kropac explains, “As we grew our business in financial services, we invested heavily in security and technology, and over the years have transitioned the work of many in-plant operations into our business.” To meet customer demands, PCI has made strategic technological investments to optimize secure, fast, and cost-effective outbound document delivery and communication processing services.
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