Many consumers want to simplify how they receive and remit invoices, statements, and bills. A survey on digital bill pay determined that 85% of people are using it. These communications fall under the category of transactional. That means they contain PII (personally identifiable information) or PHI (protected health information). As a result, using email delivery requires a secure and compliant ecosystem.
eDelivery, the innovative secure email delivery solution from PCI Group, fulfills these obligations and much more. Discover how it works and why it’s a smart move to outsource these functions.
What Is Secure Email Delivery for Transactional Communications?
Sending customers, subscribers, or patients documents that include PII or PHI has rigid guidelines. You must follow regulations to secure and protect this data. These electronic transactional communications need the same care as print and mail production.
The pillars of this are compliance and security. Here’s how PCI eDelivery abides by and exceeds the minimum standard for compliant and secure email delivery.
eDelivery Ensures Compliance
Secure digital communications have defined requirements for sending these emails regarding the protection of data. An encrypted, certified digital platform must have the functionality to adhere to regulations, including PCI-DSS, SOC I&II, HIPAA, HITRUST, and FISMA.
Our eDelivery solution meets and exceeds these regulatory requirements. Keep in mind that not all email delivery systems have compliance built into the product. Additionally, some may only ensure compliance with specific laws. For example, they may align with PCI-DSS but not healthcare rules dictated by HIPAA.
Evaluating your current system for gaps in compliance is crucial. Ask questions about how their solution and its architecture support compliance.
Data Security Goes Beyond the Basics
Our eDelivery technology ecosystem has a foundation of robust data security features. Encryption of the communication is present while data is in transit and at rest. That’s just the first layer of security.
Other practices that strengthen data security include:
- Using firewall security and IPS (Intrusion Prevention Systems)
- SFTP file transmission protocols for receipt of data
- Ongoing penetration testing and vulnerability assessments
- This dedication and level of data security applies to all E-Delivery communications. You can be confident that we go beyond the minimum to protect the data of your customers.
Features of eDelivery from PCI Group
Building on the compliance security attributes, you’ll find more features that make our email delivery platform industry-leading.
- Reporting: View metrics around bounces, opens, downloads, and unsubscribes.
- Accessibility: Enable customers to review communications anytime from any device.
- Archiving: Store emails in the PCI Vault.
- Physical letter triggers: Mail printed communications based on your defined email waterfall business rules.
- Format options: Choose from custom HTML or text-based emails.
Beyond these must-have email delivery features, eDelivery does so much more.
eDelivery Is Next-Level Transactional Emails
Transactional emails are different from promotional or operational emails. With these communications, there’s sensitive data, and most desire a specific action (e.g., paying an invoice, acknowledging a disclosure).
eDelivery accounts for all these nuances with these key benefits:
- Deliverability features: Determine the top deliverability issues with sender certification. It ensures more emails get to the inbox, with placement rates averaging 99.3%.
- Reputation monitoring: Get alerted to signals that impact your sender reputation and address them. The result is the ability to send more messages to more people.
- List validation: Verify email addresses and isolate those that are dead, wrong, or dangerous, which supports sender reputation.
- Inbox placement: Access insights about inbox placement rates to measure performance accurately. This information can also help you stay out of junk folders.
- Email authentication: Monitor email authentication protocols to protect your reputation and track them.
Transactional Secure Email Delivery Of Communications: Learn More About eDelivery
Outsourcing transactional secure email delivery of communications with us is easy, effective, secure, and compliant. Explore all of the E-Delivery features and benefits by requesting a free consultation today.
