During normal business hours (9-5pm M-F): Call our Customer Support team at 803-578-7700 option 2 -or- Any member of PCI Group’s management team can be contacted. A company contact form is provided on trakPCI in the Knowledge Base. After normal business hours: Call PCI Group’s file processing room which is staffed Monday through Friday from [...]

We offer 24 hour and 48 hour turnaround times. The clock starts once you have approved the mailing on trakPCI. PCI Group is the only company in the industry to offer a 24/48 hour in-the-mail turnaround times. Contact your Sales Representative if you are interested in modifying your service level agreement. Also, note that you [...]

The success and timeliness of the initial implementation depends on both companies. PCI Group has the resources to complete the implementation within 1 week, but our experience tells us the process usually takes 3 -4 weeks to “onboard” a new customer. We detail a typical installation below. Week 1 You will be assisted by your [...]