What information do I need to provide to PCI Group when requesting a letter change?
Client letter example Test File Letter Code associated with the change Information you wish to be changed/instructions
What is the turnaround time for new letter requests/letter changes?
3-5 business days (excluding holidays)
Where do I send this information?
These items can be e-mailed to customer service at custservice@pcigroup.com. You can also log on to trakPCI to access the programming task list and personally create your tasks. Multiple letters changes/new requests can be combined into 1 task. TrakPCI is available 24 hours a day, 365 days of the year.
What information do I need to provide PCI Group when requesting a new letter for programming?
Test File (containing real zip codes or xxxxx in the place of numerals for zip codes) Sample Document New Letter Code Mapping instructions of the data file variables of where they’re to appear on the letter Note: It’s also helpful if you let customer service know if the letter will need additional items like a [...]
How do I setup a new letter or document?
You may either: Call or email a PCI Group customer service representative within our normal business hours. Log on to trakPCI and create a task within our Programming Task List (PTL). The Programming Task List and trakPCI are available 24/7/365. Note: The Programming Task List (PTL) is the ideal method for setting up new documents [...]
