For any healthcare industry business, you have many regulations to consider in operations. One of the most critical is HIPAA (Health Insurance Portability and Accountability Act). It provides the framework of standards for collecting, using, and sharing PHI (protected health information). Failure to do so can lead to fines, reputational harm, and other breaches-related costs. So, how can you successfully navigate HIPAA-compliant patient communications?
You may be surprised to know that compliance is operational. With the right processes, safeguards, and protocols, you can easily meet regulatory requirements. And you don’t even have to print and mail these communications. In fact, you’ll save time, reduce expenses, enhance security, and be able to produce an audit trail by working with a transactional print and mail provider.
Here’s how these expert third parties make it easy for you.
Monitoring Compliance Changes Is Second Nature
When working with a transactional print and mail provider, compliance-related communication is all they do. Most have a full-time compliance director whose only job is to monitor and stay on top of any changes. Compliance is a core competency of such organizations, and they go beyond the minimum.
Compliance Consistency Isn’t An Issue
A print and mail business that lives and breathes compliance typically has set protocols to ensure it. Many times, these companies use methods like LEAN manufacturing’s standard works. These break down every process into steps that are repeatable each time for the same result.
Tracking Communications Through the Process Delivers Visibility
One concern you may have is visibility into the workflow if you outsource. You want to have easy access to tracking. There are tools that provide a dashboard with where each letter is in the journey from data leaving your business to delivery by mail. You’ll have full transparency regarding these transactions and have an audit trail should an incident arise.