Mortgage Finance Print and Mail Services

As a mortgage finance company, you need reliable and secure solutions for your mortgage statement print and mail needs. That’s where we come in. At PCI Group, we’re a leading provider of critical print and mail and digital communications, with a focus on security, accuracy, and compliance. Our
goal is to make sure your customer communications are always delivered on time and without mistakes.

With our state-of-the-art technology and streamlined processes, we offer intelligent workflow solutions that can help you connect with your customers and improve your operations. Our team has extensive experience in providing high-quality, compliant print and mail communication solutions for the mortgage finance industry. Plus, our industry accuracy rate of 99.9999% gives you peace of mind that your customer communications will be delivered without a hitch.

Our online account management system, trakPCI, allows you to monitor and control all of your production jobs in real-time. From data transfer to delivery by the US Postal Service, trakPCI gives you updates on the status of your communications.

We offer a range of financial print and mail services for mortgage finance companies, including statement printing and mailing, eStatements, and document management and design. These services are fully scalable and can be customized to meet the unique needs and goals of any mortgage finance organization.

Utilizing our online, account management system, trakPCI, customers can monitor and control all of their production jobs. trakPCI provides you with real time status of all of your communications from data transfer, through production to U.S. Postal Service pick-up and delivery.

Examples of mortgage finance documents PCI Group prints and mails include:

At PCI Group, data security and privacy, as well as business continuity and disaster recovery, are at the core of what we do. Government regulations in the bank industry are always changing and evolving. We maintain and constantly update our print and mail technology and processes for physical security and data privacy practices.

Physical Security

Includes gated property access, key cards, door alarms, security cameras, and gated entryways.

Data Security

All data files are encrypted during transfer and at rest while at PCI. These files are also secured by user permissions that are enforced by company policies.

Secure Data Standards

We use secure transmission protocols (SFTP) and Thales HSM system encryption for files at rest, along with an additional firewall network Intrusion Prevention System (IPS) – in addition to a multi-tiered architecture that separates the web layer from the data layer for added security.

Secure Data Archival

Several options are available. Access to client input is limited to authorized personnel.

Document Security

Documents containing personalized or sensitive customer data are deleted or shredded using PCI document destruction equipment.

Employee Training

In accordance with Payment Card Industry Data Security Standards (PCI DSS), the Health Information Portability and Accountability Act (HIPAA) Security Rule, and the Federal Information Security Management Act (FISMA) requirements, PCI Group maintains a formal Security Awareness Program. The core tenants of the program consist of the following:

• Awareness
• Training
• Education

Our Security & Compliance Officer (SCO) oversees training, and ongoing education to all employees through online tutorials, presentations, lessons learned feedback, and shared documents.

Want to learn more about how PCI Group can help you improve your customer communications?

We offer a free 30-minute consultation.

If you’re ready to improve the productivity and efficiency of your communications and drive better customer engagement
contact us today.