How Does Outsourcing Statements Ensure Compliance?
You may think outsourcing increases your risk because it’s not happening within your ecosystem. While you have lots of protocols in place, you can expect that transactional print and mail companies have compliance in their DNA. It’s all we do, so there’s no aspect of the company across locations, departments, etc., they aren’t compliance-minded.
Compliance starts with having all the certifications of essential legislation and regulatory standards. That’s just our foundation. We also apply compliance rules practically across operations to strengthen accuracy, protect data (physically and digitally), and meet required timelines.
We improve accuracy with intelligent insertion technology and scanning 2D barcodes to ensure every statement goes into the correct envelope. As a result, we have an industry-leading accuracy rating of 99.9999%. We have robust data protection policies, including using encryption, multi-tiered architecture, IPS (intrusion prevention systems), and advanced firewalls.
When statements must arrive on time, we meet your SLAs (service level agreements) with careful management of our resources.
How Challenging Is Transitioning to an Outsourced Provider?
Any big change in operations takes time to implement. The concern that many have about this transition period is normal. Since we’ve helped many customers do this, we have a proven implementation process.
We start with an initial assessment of your current methods. Then, we define any gaps between the current desired state with recommendations from our experts on how to optimize. We build out implementation timelines, and you have dedicated resources throughout the process. There is frequent communication, lots of testing, and formal onboarding.
Are There Limitations on Statement Design or Formatting?
Our statement printing uses the White Paper Factory (WPF), which marries fully digitally composed files with in-line print production. With this approach, you get several opportunities to revamp your statements and create more engagement. You can use full color on any section of the statement and add things like graphs or images.
The best part about the WPF is the ability to insert dynamic content personalized for each addressee. It becomes another channel to communicate with and market to your customers on a document they’ll read. You can eliminate the need to pre-print templates and include inserts.
Are There Substantial Postage Savings?
Postage costs are one of the most common questions we get from companies. USPS continues to raise rates, and the only way to maximize savings is to have extremely high volumes.
Transactional printing companies have this, so we’re able to take advantage of presorting, the USPS Intelligent Mail® barcode (IMb) for automation, and commingling groups. We also use address scrubbing to reduce the amount of invalid or duplicate addresses.
In our initial assessment of your statement production, we’ll provide more postage optimization tips, like standardizing mail sizes and ensuring paper stock is the ideal weight.
Have More Questions About Statement Printing and Mailing Services?
These questions are a starting point for your journey from in-house to outsourcing. We welcome you to request a consultation to inquire about our processes and experience. You can also review all our statement printing and mailing services. Contact us today to start asking.