Accounts Receivable Management and Debt Collection Print and Mail Services

As an accounts receivable management company, you need reliable and secure solutions for your financial print and mail needs. You need a partner that is knowledgeable about the industry and responsive to your needs when you need to make changes.

With PCI, you can take advantage of a single system for customized, PCI/ARM Compliant, debt collection letter design, printing and digital communications. Even better, all services are backed by a 24-hour processing guarantee and the most up-to-date verification of current addresses utilizing DPV (Delivery Point Bar Code), NCOA link, and AEC technology.

Eliminate duplicate mail, wasted postage, and poorly timed telephone calls while boosting your probability of receiving payment. With PCI Group, every step of the journey is maximized for the greatest efficiency and highest debt collection letter response rate.

Additionally, with PCI’s online account management system — trakPCI system, your collection operations team has access to the information they need to manage the entire communication’s process, including postage. trakPCI give you 24/7/365 access to tracking, reporting and real-time electronic alerts every time one of your secure direct mail letters is received.

Utilizing our online, account management system, trakPCI, customers can monitor and control all of their production jobs. trakPCI provides you with real time status of all of your communications from data transfer, through production to U.S. Postal Service pick-up and delivery.

Examples of debt collection documents PCI Group prints and mails include:

At PCI Group, data security and privacy, as well as business continuity and disaster recovery, are at the core of what we do. Government regulations in the bank industry are always changing and evolving. We maintain and constantly update our print and mail technology and processes for physical security and data privacy practices.

Physical Security

Includes gated property access, key cards, door alarms, security cameras, and gated entryways.

Data Security

All data files are encrypted during transfer and at rest while at PCI. These files are also secured by user permissions that are enforced by company policies.

Secure Data Standards

We use secure transmission protocols (SFTP) and Thales HSM system encryption for files at rest, along with an additional firewall network Intrusion Prevention System (IPS) – in addition to a multi-tiered architecture that separates the web layer from the data layer for added security.

Secure Data Archival

Several options are available. Access to client input is limited to authorized personnel.

Document Security

Documents containing personalized or sensitive customer data are deleted or shredded using PCI document destruction equipment.

Employee Training

In accordance with Payment Card Industry Data Security Standards (PCI DSS), the Health Information Portability and Accountability Act (HIPAA) Security Rule, and the Federal Information Security Management Act (FISMA) requirements, PCI Group maintains a formal Security Awareness Program. The core tenants of the program consist of the following:

• Awareness
• Training
• Education

Our Security & Compliance Officer (SCO) oversees training, and ongoing education to all employees through online tutorials, presentations, lessons learned feedback, and shared documents.

Want to learn more about how PCI Group can help you improve your customer communications?

We offer a free 30-minute consultation.

If you’re ready to improve the productivity and efficiency of your communications and drive better customer engagement
contact us today.