The volume and complexity of Farm Bureau insurance communications puts companies in a position to overspend and operate inefficiently. These transactional documents require due diligence regarding data security, compliance, and accuracy. As insurance companies seek to reduce operating costs and improve processes, outsourcing with a qualified partner is attractive. Farm Bureau insurance print services can revolutionize how you communicate.
What Are Farm Bureau Insurance Print Services?
Farm Bureau insurance print services describe outsourcing transactional communications to a trusted vendor. It pertains to those documents and letters containing PII (personally identifiable information).
The desire to move from in-house to partner-supported offers many benefits, including:
- Cost savings: Eliminate expenses related to technology, commitment, labor, and overhead and reduce postage rates.
- Improved accuracy: Enhance the accuracy of mailings and minimize the risk of mis-mailings with an optimized workflow and application of advanced technology.
- Consistency in quality: Experience quality boosts in terms of production and branding with a partner that focuses on QA (quality assurance) over QC (quality control).
- Compliance peace of mind: Elevate compliance safeguards with a partner that produces transactional communications only.
- Top-rated security: Exceed the basic requirements fordata security with an organization that’s security first.
- Greater customer engagement: Personalize messaging dynamically by working with a company that enables this flexibility.
What Communications Can Farm Bureau Insurance Providers Outsource?
By working with a transactional provider, you can divert all print and mail with PII to their production environment. Examples of what documents you can outsource include:
- Claim letters
- Policy renewals and declarations
- Monthly statements
- Policy reinstatement notices with proof of mailing (POM)
- Lender-related letters
- Collateral protection insurance notifications
Finding the Right Partner: Security, Compliance, and Accuracy
Let’s dive deeper into what you can expect from Farm Bureau insurance print services.
Data and Physical Security: Providers Protect You and Your Customers
Cybercriminals target organizations to expose, steal, and sell customer data. It’s a lucrative business, and hackers are continuously enhancing their attack methods. Your data is at risk within your own organization and when you send it to others.
How can you be confident that a partner will safeguard this? Many factors impact how secure an organization is. These are the areas that matter the most:
- Robust, secure-by-designfile transmission and processing: Automation now powers this exchange but can be security-enriched. The key is using SFTP (Secure File Transmission Protocol) and encryption while data is at rest and in transit.
- Layers of data security: Data transactions should also leverage network segmentation, advanced firewalls, user-level security, Intrusion Protection Systems (IPS), and multi-factor authentication.
- Proactive cybersecurity: Partner with companies that focus on prevention versus containment with ongoing pen testing and vulnerability assessments.
- Physical security safeguards: Print and mail companies should also have strict physical security, including camera monitoring, secure perimeters, and access-limiting key cards.
Compliance: More Than the Minimum
Most transactional print and mail companies have the standard compliance requirements with certifications in SOC I & II, HIPAA, HITRUST, PCI-DSS, and FISMA. However, that’s just the foundation of what a real compliance-minded organization does.
Compliance should be interwoven into every process, from file transmission to delivery. Any failures along the way open you up to risk, fines, and reputational harm. Compliance should be a measurable metric, as well, with production data and audit trails.
When evaluating options, ask a lot of compliance questions beyond the certifications they hold. Be sure they have policies, procedures, and accountability. One way to determine their compliance aptitude is if they have a dedicated Compliance Officer and staff. Their sole job is to ensure compliance never falters.
Accuracy That’s Industry Leading
Do you currently know your accuracy rating? How often do mis-mailings occur? While it would nearly be impossible to never have one, you can greatly minimize this with the right provider.
An accuracy-focused Farm Bureau insurance printing service develops priority processes and leverages technology to achieve this. It’s something that we do exceptionally well, earning an industry-leading 99.9999% rating.
How do we do this? It’s a combination of people, processes, and technology. Our accuracy program includes:
- Employing intelligent insertion equipment and 2D barcode scanning read by cameras to ensure the inserter puts the correct documents in each envelope
- Using integrity cameras to capture an image of the page insertion for verification
- Adopting the White Paper Factory (WPF) production method that marries fully digitally composed files with in-line production to create ultra-secure, highly accurate, variable data-generated documents
- Implementing high-speed cameras that track documents throughout the production
- Applying Lean Manufacturing in our facilities, which includes over 270 standard works to ensure quality assurance
PCI Group Is Your Farm Bureau Insurance Printing Services Partner
With over years of transactional communications experience, we have the expertise to provide security, compliance, and accuracy for your mailings. Transition with us and remove this burden from your operations. Learn more by requesting a free consultation today.
