No company ever wants to face a disaster, especially in relation to mission-critical customer communications. As much as you may do everything in your power to prevent something, there’s too much outside your control. You must be prepared should you be unable to print and mail customer communications. Being prepared with a business continuity [...]
Several critical print and mail vendors talk about disaster recovery (DR) for their customers by emphasizing the disaster recovery “plan”. While there is no question that having a plan is vital to being prepared in the event of a disaster, the plan is table stakes. Too often, developing the plan is a “check-the-box” exercise [...]
Mistakes grant you the opportunity to learn. But you don’t have to actually make the mistakes to learn from them. This is especially important in business continuity planning. If you correct the mistakes now, instead of when an actual disaster occurs, you’ll be better prepared. Having a business continuity plan for customer communications isn’t [...]
And the Answers You’ll Want to Hear When partnering with a customer communications business continuity provider, there are lots of questions to ask. Beyond the basics of equipment and capacity, many other critical questions remain. And, what’s even more important than the questions are the answers you should expect. If you are unsure about [...]
After careful review, if you’ve made the choice to outsource print and mail customer communications, then it’s time to find ideal print outsourcing companies. While the marketplace isn’t saturated, there are still many options. However, remember that not all print and mail customer communication providers are the same. So, it’s best to be armed [...]
When it comes to critical communications, like customer invoices, medical statements and other types of confidential mailings, there is no substitute for getting it right. Investing in the right processes and systems to optimize customer communications is not an option, it’s a necessity. Technology advances in the equipment used in customer communication printing, have [...]
No company wants to plan for a disaster; what they should plan for is business continuity. While disaster recovery and business continuity are used interchangeably, there is a difference. The focus of business continuity is about keeping operations uninterrupted. Interruptions could be from a variety of sources, not just disasters. There are also other [...]
What This Trend Means to Your Printed and Mailed Customer Communications Print and Mail In-plant facilities are closing, and depending on your point of view, at a fairly rapid pace. The 4,000 closures over the last 10 years represent an estimated 20-25% decline in businesses that maintain in-house print and mail capabilities. Multiple factors [...]
What if you shifted all of the efforts and resources to your core business and outsourced the rest? What kind of impact could that kind of focus make on your business results? It could be huge, not only on driving performance but also saving you time and money. By focusing on what you do [...]
When it comes to the realm of outsourcing print and mail communications, there’s a lot of misinformation and preconceived notions. These myths may be keeping you from making the decision to outsource certain functions like your print and mail customer communications. It’s time to debunk these outsourcing myths, so you can make a well-informed [...]
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