The Right Resources Are Critical for In-House to Outsourcing
In addition to the implementation strategy, it should also detail who will be working on the project. You should expect that you’ll have access to the right resources throughout the journey. Those would include implementation specialists, customer service representatives, IT and security experts, and compliance officers.
If providers don’t have these roles, or it’s a revolving door, you’ll be left with lots of questions and no one to ask.
Transitioning Should Elevate Accuracy
While no process can be 100% accurate every time, your partner needs to be close to this. If the accuracy element isn’t there, the transition could result in more mis-mailings. To achieve high levels of accuracy, your outsourcing provider must make this a priority, evolving to meet needs and challenges.
The key to accuracy is combining intelligent inserting technology, barcode scanning of each document so it deposits into the correct envelope, and operational consistency. Without a carefully constructed accuracy culture, you’ll have trouble trusting their processes. Ensure they can explain this easily and demonstrate it for you. We’re obsessed about it, earning an industry-leading 99.9999% accuracy rating.
Testing and Auditing Are Integral to an Effective Transition
As you onboard and ramp up to go live, testing is part of the process. Any printer will do this, but not all do it in a transparent way. You should be able to be there almost physically to evaluate the tests. One way to connect to your jobs in real-time is to have access to a secure document management system that delivers reporting, metrics, tracking, and monitoring for all your jobs.
Any printer that can’t offer this visibility may be hiding something, which could quickly derail the transition from in-house printing.
Transition to In-House Printing with a Steady, Experienced Hand
Transition means change, which is never easy. However, you can do your best to avoid problems with the right partner. We’ve helped hundreds of companies move from costly, inefficient in-plants with a streamlined process. Our proven strategies enable our customers to worry less and reap the benefits of outsourcing.
Learn more about our outsourcing solutions for transactional communications by requesting a meeting.