The utility industry sends millions of communications to customers every year. These operations can become expensive and cumbersome because of the volume and regulatory requirements. Many organizations are shifting to outsourcing via statement printing and mailing services to alleviate these strains. Putting this work in the hands of professionals delivers many benefits for utility [...]
The transactional print and mail industry has experienced significant evolutions since its beginnings. Technology and innovation have modernized and optimized operations. Regulations and compliance with them have shaped it, as well. In looking at the present and future, those companies that use them should be aware of trends in transactional communications. These five strategic trends [...]
Of all the communications you send your customers, their telecom invoice is likely the one that receives the most attention. The layout and design of the document impact how much engagement it receives. Amounts due and dates are the main piece of information they seek. However, there are opportunities to include other messaging relevant to [...]
Businesses often look to outsourcing to reduce costs and improve processes. It can apply to almost any area, including transactional communications. These letters and statements have extra compliance, security, and accuracy considerations. If you decide to outsource transactional printing, you’ll need a qualified, specialized partner. Let’s review the keys to successful outsourcing by answering [...]
Sending transactional letters to your customers can also include promotional messaging. Communications for telecom companies don’t preclude you from inserting unique offerings to customers. With the right approach, you can engage them with upsell and cross-sell opportunities without the need for costly inserts. The Printing Process Dictates How Custom Communications For Telecom Can Be In [...]
In the landscape of printed communications companies produce, they fall into two categories. The first is promotional, which consists of offers or promotions with a marketing angle. The second is transactional print. These documents are intended for a specific user and contain PII (personally identifiable information) and/or PHI (protected health information). As such, they [...]
Certified mail involves many extra steps versus standard statements or letters. As it’s a special class, many companies believe it’s not something they can outsource. The good news is that you can tap experienced print and mail companies to produce transactional certified mail. Learn how it works. What Is Transactional Certified Mail? Certified mail [...]
The transactional print industry has been part of business communications for decades. In the 21st century, it has evolved rapidly as a result of new technology, innovation, and requirements. So, what does the future look like? Let’s explore some emerging trends and how they’ll continue to shape the industry. Digital Printing Technology Delivers Fast, High-Quality, [...]
For organizations that send transactional communications to customers, members, or patients, managing it in-house is increasingly more expensive and complex. Because these mailings must adhere to rules and regulations and be delivered quickly, keeping up requires greater investment. However, you can partner with a provider for transactional print management to better address these complexities. [...]
Does the design and content of a customer statement impacts when and how they pay them? It certainly can, either in a positive or negative way. Clearly communicating key information and the ability to personalize messaging affect how people view and consume what’s in their statements. Consumer bill payment trends are likely something you [...]
