Redundancy is a buzzword in today’s technology-enabled landscape. Companies insert it into discussions all the time when describing their operations. However, many fall short in achieving true operational redundancy. So, what does it mean for a transactional print and mail company? Let’s discuss! What Is Operational Redundancy? Simply put, it’s the deliberate duplication of [...]

Business communications are a key part of delivering critical information to customers. There are many categories of these. Some are purely marketing. Others include crucial notifications, and many are transactional. The last type has special considerations, and mail printing services can streamline these while ensuring accuracy, security, and compliance. If your organization is evaluating [...]

Delivering protected information to customers requires businesses to follow rules, regardless of how the information makes it to them. Most companies still have print and mail communications as well as email statements. Adoption of email statements has been increasing, as customers consider it more convenient. If your business hasn’t been working to grow this [...]

Many customer communications require unique data for each document. It applies to things like financial statements, insurance notices, and patient-related letters. How does this occur at scale? Many send millions of these every month. The key is variable data printing services. This production process enables two key areas of personalization: the data specific to [...]

Businesses of all types must produce and deliver mission critical communications to customers. These documents and letters come with special requirements to protect the data of the recipients. Many organizations have begun to outsource this function to save money and reduce strains on their operations. For those going this route, evaluating the vendors available [...]

Sending secure customer communications via email delivers many benefits for them and your company. It’s convenient, less costly, and can improve engagement and response. However, it’s not as easy as marketing emails because the messages contain PII (personally identifiable information), PHI (protected health information), or both. As a result, these emails must abide by [...]

PCI Group is excited to announce our new facility in Charlotte. The project began last year and is now open for business. The 126,000 square foot building brings the future of transactional print and mail to the present with the latest innovations in technology, equipment, and processes. Keep reading to learn all about our [...]

Mail to your customers falls into two main categories—regular and transactional. There are key differences in these types of letter mailing services. With transactional communications, you must meet security and compliance requirements or risk financial and reputational harm. As these two segments vary so greatly, it’s important to understand why and what that means [...]