Delivering protected information to customers requires businesses to follow rules, regardless of how the information makes it to them. Most companies still have print and mail communications as well as email statements. Adoption of email statements has been increasing, as customers consider it more convenient. If your business hasn’t been working to grow this [...]

Many customer communications require unique data for each document. It applies to things like financial statements, insurance notices, and patient-related letters. How does this occur at scale? Many send millions of these every month. The key is variable data printing services. This production process enables two key areas of personalization: the data specific to [...]

Businesses of all types must produce and deliver mission critical communications to customers. These documents and letters come with special requirements to protect the data of the recipients. Many organizations have begun to outsource this function to save money and reduce strains on their operations. For those going this route, evaluating the vendors available [...]

Sending secure customer communications via email delivers many benefits for them and your company. It’s convenient, less costly, and can improve engagement and response. However, it’s not as easy as marketing emails because the messages contain PII (personally identifiable information), PHI (protected health information), or both. As a result, these emails must abide by [...]

PCI Group is excited to announce our new facility in Charlotte. The project began last year and is now open for business. The 126,000 square foot building brings the future of transactional print and mail to the present with the latest innovations in technology, equipment, and processes. Keep reading to learn all about our [...]

Mail to your customers falls into two main categories—regular and transactional. There are key differences in these types of letter mailing services. With transactional communications, you must meet security and compliance requirements or risk financial and reputational harm. As these two segments vary so greatly, it’s important to understand why and what that means [...]

Customer communications deliver critical information every month. From statements to letters to notices, these documents have specific requirements when sending. This specialized area of document printing services must have security, compliance, accuracy, and quality in mind. If you’re evaluating options for outsourcing the production of these materials, making the right choice is imperative. In [...]

Is cost-cutting on your list of company goals? As your budget lines swell because of increases across many lines, you can get a quick win by reducing your auto insurance communications expenses. Let’s review how you’ll cut spending without compromising quality, compliance, accuracy, or security. Eliminate All Costs Associated with Materials Print and mail [...]

If you’re not in the print and mail business, managing transactional communications is complicated and expensive. Many rules guide these documents, requiring special care in handling confidential data. Because of the complexity and risk, business mail services have become an effective solution for any industry. Learn about the benefits of transitioning to this model [...]

In the world of transactional print and mail, accuracy must be a priority and a pillar of production. One mis-mailing can trigger noncompliance violations and impact customer trust. If choosing to outsource these communications, you need to be confident that providers have accurate mailing services. So, what does this mean, and what measures must [...]