Compliance & Security

The healthcare industry produces and mails billions of communications annually. Because of the PHI (protected healthcare information) typically included, these documents must abide by regulatory requirements, including HIPAA. Many companies outsource this with patient statement printing and mail services to ensure compliance, optimize processes, and reduce costs. In this guide, you’ll learn what those [...]

Healthcare communications from providers, insurers, or other organizations have unique requirements. When they contain PHI (protected health information), the rules of HIPAA apply. For those who outsource these tasks, you must evaluate options for HIPAA-compliant mailing services. How should this assessment occur? Best practices from stakeholders and laws provide guideposts. This step-by-step guide will [...]

We live in a digital world. Most consumers receive lots of communications from companies via email. Much of it is promotional, but people appreciate the convenience of receiving invoices and other regulated communications in this manner. As costs for postage rises, consider transitioning to more transactional email delivery. What Is Transactional Email Delivery? Transactional [...]

Hospitals and healthcare systems often face challenges in revenue cycle management (RCM). It’s a complex workflow that includes all care delivery and reimbursement components. While much of RCM focuses on claims submitted to insurers, patient collections are also a segment. Creating and sending healthcare statements with a third party may accelerate payments and boost [...]

Any organization sending healthcare-related information by mail to patients must adhere to HIPAA rules and regulations. HIPAA has specific rules about communications that include PHI (protected health information). Millions of letters or statements that fit into this category flow in the mail stream every day. But is USPS HIPAA compliant? HIPAA Rules About Communications [...]