The utility industry sends millions of communications to customers every year. These operations can become expensive and cumbersome because of the volume and regulatory requirements. Many organizations are shifting to outsourcing via statement printing and mailing services to alleviate these strains. Putting this work in the hands of professionals delivers many benefits for utility [...]
We live in a digital world. Most consumers receive lots of communications from companies via email. Much of it is promotional, but people appreciate the convenience of receiving invoices and other regulated communications in this manner. As costs for postage rises, consider transitioning to more transactional email delivery. What Is Transactional Email Delivery? Transactional [...]
Hospitals and healthcare systems often face challenges in revenue cycle management (RCM). It’s a complex workflow that includes all care delivery and reimbursement components. While much of RCM focuses on claims submitted to insurers, patient collections are also a segment. Creating and sending healthcare statements with a third party may accelerate payments and boost [...]
The transactional print and mail industry has experienced significant evolutions since its beginnings. Technology and innovation have modernized and optimized operations. Regulations and compliance with them have shaped it, as well. In looking at the present and future, those companies that use them should be aware of trends in transactional communications. These five strategic trends [...]
Of all the communications you send your customers, their telecom invoice is likely the one that receives the most attention. The layout and design of the document impact how much engagement it receives. Amounts due and dates are the main piece of information they seek. However, there are opportunities to include other messaging relevant to [...]
Businesses often look to outsourcing to reduce costs and improve processes. It can apply to almost any area, including transactional communications. These letters and statements have extra compliance, security, and accuracy considerations. If you decide to outsource transactional printing, you’ll need a qualified, specialized partner. Let’s review the keys to successful outsourcing by answering [...]
Sending transactional letters to your customers can also include promotional messaging. Communications for telecom companies don’t preclude you from inserting unique offerings to customers. With the right approach, you can engage them with upsell and cross-sell opportunities without the need for costly inserts. The Printing Process Dictates How Custom Communications For Telecom Can Be In [...]
Any organization sending healthcare-related information by mail to patients must adhere to HIPAA rules and regulations. HIPAA has specific rules about communications that include PHI (protected health information). Millions of letters or statements that fit into this category flow in the mail stream every day. But is USPS HIPAA compliant? HIPAA Rules About Communications [...]
In the landscape of printed communications companies produce, they fall into two categories. The first is promotional, which consists of offers or promotions with a marketing angle. The second is transactional print. These documents are intended for a specific user and contain PII (personally identifiable information) and/or PHI (protected health information). As such, they [...]
Analysis of government data revealed that U.S. consumers owe at least $220 billion in medical debt. One driver behind this is the increase in patient financial responsibility due to high-deductible coverage. This trend has driven medical collection letters to rise, as well. These highly regulated communications have become a burden, and organizations are seeking [...]
