The No Surprises Act’s effective date is nearing. In 2022, health plans will see the volume of patient communications rise. The law requires insurers to send patients cost estimates before services. The law’s intention is to provide transparency of costs to consumers. As with any regulation, there has to be a way to facilitate [...]
The phrase “easy to do business with” is common in lots of industries. Every company certainly wants to have this designation. Successful businesses are customer-centric. They think about the pain points customers feel in current processes and want to ease those. They likely do that with the product or service. However, there’s more to it than [...]
Direct mail is a long-standing category in the printing world. It’s how businesses communicate and market to customers. It’s typically promotional, and therefore, it doesn’t matter if it ends up in the wrong mailbox. Transactional printing is direct mail, but it’s something that businesses must treat very differently. What Is Transactional Printing Direct Mail? [...]
EOBs (explanation of benefits) are standard patient communication. They typically come after the patient has a health appointment. However, new legislation called the No Surprises Act is about to change this workflow. The law requires advance EOBs as a way to not “surprise” patients before a medical treatment or procedure. For some health plans, that [...]
Patient statement communications are exploding in volume. Many factors are contributing to this. Not only is the world still dealing with a pandemic, but healthcare needs are on the rise as the population ages, and chronic diseases become more prevalent. Any healthcare provider or payer understands that this to be a significant part of operations. [...]
Health plans are facing new communication requirements with the No Surprises Act. The legislation passed will force insurers to provide cost estimates before services. These changes will likely impact the volume of patient communications you send by mail, and you’ll need a plan in place to manage it. What Is the No Surprises Act? [...]
Should you outsource transactional mail? There are many reasons why this is a good business move. You can improve quality, reduce costs, and more.While we live in a very digital world, print and mail still matter in many scenarios. Transactional mail is a category that still has considerable volume and usefulness as a printed communication. [...]
In the heavily regulated world of healthcare, providers and payers understand their obligations for patient statement services access. While some of that is shifting toward digital based on the Interoperability and Patient Access final rule, most organizations still send millions of printed HIPAA compliant patient statement communication. Ensuring these communications are accurate and compliant [...]
Companies have long looked at outsourcing as a cost reducer. It’s a leading reason why businesses choose to move some work to partners. Statement printing outsourcing is an area that more industries should consider. If you mail statements to customers and do it in-house, the costs are likely rising with no apparent delivery of [...]
Businesses still have some hard choices to make regarding cutting costs and improving efficiencies. A disruptive 2020 still has many companies struggling to survive, reexamining operations that no longer make fiscal sense. One such area is outsourcing printing for billing and mission-critical customer communications. Shifting to an outsourcing model provides a host of benefits. [...]
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