The financial services industry has many obligations when it comes to customer communications. You must remain compliant with regulations. Additionally, you need to ensure that the right person gets the correct information. Further, you need your customers to take action, based on the communication. With all these requirements, it can be expensive and hard [...]
Raw material costs continue to rise due to supply chain issues and the COVID-19 pandemic. Demand is high, and supply is still catching up. The material that’s critical to transactional print and mail that’s most in flux is paper. Paper prices increased 6-15% in 2021, so what does the future hold for paper market [...]
For any business, getting paid on time is critical to cash flow health. In a traditional model, you provide a service, send a bill, and wait for payment remittance. When payments don’t come in on time, it can jeopardize your company. Often failure to pay bills on time is not within your control. According [...]
For healthcare organizations, compliance to regulatory standards is always a priority. Patient communications and data are no different and must adhere to HIPAA guidelines. For those organizations working with print and mail services, there’s no substitute for a HIPAA-compliant print and mail outsource partner. Your priorities are to determine if a provider has advanced [...]
Print and mail are still critical activities for any business that develops a significant amount of customer communication. However, it’s likely not one of your core competencies. That’s why many choose to outsource. If that’s your current situation, you’ll want to follow these steps to find the best print and mail outsourcing vendor. New [...]
Are your billing statements taking advantage of all the upgrades and dynamic printing opportunities available? If not, it could be a roadblock to streamlining bill statement printing. Instead, add these things to your statements that can boost customer engagement and your cash flow. Dynamic Bill Statement Printing Offers Personalization Does every customer statement say [...]
The pandemic, supply chain issues, and other factors are impacting many raw materials, including the paper market. These added costs are impacting a variety of industries that need them. That also translates to likely higher prices for print and mail operations. With lots of other numbers changing on your budget, how will you minimize [...]
The No Surprises Act’s effective date is nearing. In 2022, health plans will see the volume of patient communications rise. The law requires insurers to send patients cost estimates before services. The law’s intention is to provide transparency of costs to consumers. As with any regulation, there has to be a way to facilitate [...]
The phrase “easy to do business with” is common in lots of industries. Every company certainly wants to have this designation. Successful businesses are customer-centric. They think about the pain points customers feel in current processes and want to ease those. They likely do that with the product or service. However, there’s more to [...]
Direct mail is a long-standing category in the printing world. It’s how businesses communicate and market to customers. It’s typically promotional, and therefore, it doesn’t matter if it ends up in the wrong mailbox. Transactional printing is direct mail, but it’s something that businesses must treat very differently.What Is Transactional Printing Direct Mail?Transactional printing direct [...]
