Outsource
Transactional customer communications have lots of rules that govern their production and delivery. These protected letters, statements, and documents convey critical information. However, with some optimization strategies, they can provide additional ways to connect with customers. Optimizing your transactional customer communications can also refer to improvements in accuracy and transparency. Let’s review the opportunities for [...]
Transactional mail or emails are a unique subset of business communications. Because they contain either PII (personally identifiable information) or PHI (protected healthcare information), laws govern their creation and sending. Regulatory compliance for transactional communications is a mandate and non-negotiable. Whether you manage operations internally or outsource them, you’re ultimately responsible for maintaining compliance. [...]
The utility industry sends millions of communications to customers every year. These operations can become expensive and cumbersome because of the volume and regulatory requirements. Many organizations are shifting to outsourcing via statement printing and mailing services to alleviate these strains. Putting this work in the hands of professionals delivers many benefits for utility [...]
We live in a digital world. Most consumers receive lots of communications from companies via email. Much of it is promotional, but people appreciate the convenience of receiving invoices and other regulated communications in this manner. As costs for postage rises, consider transitioning to more transactional email delivery. What Is Transactional Email Delivery? Transactional [...]
Hospitals and healthcare systems often face challenges in revenue cycle management (RCM). It’s a complex workflow that includes all care delivery and reimbursement components. While much of RCM focuses on claims submitted to insurers, patient collections are also a segment. Creating and sending healthcare statements with a third party may accelerate payments and boost [...]
Customer data breaches are no longer an if but when for most organizations. They’ve been on the rise for years and show no decline. With risk increasing and hackers targeting companies in every industry and any size, businesses must address the aftermath. Part of that is data breach notification print and mail, which different [...]
The transactional print and mail industry has experienced significant evolutions since its beginnings. Technology and innovation have modernized and optimized operations. Regulations and compliance with them have shaped it, as well. In looking at the present and future, those companies that use them should be aware of trends in transactional communications. These five strategic trends [...]
Of all the communications you send your customers, their telecom invoice is likely the one that receives the most attention. The layout and design of the document impact how much engagement it receives. Amounts due and dates are the main piece of information they seek. However, there are opportunities to include other messaging relevant to [...]
Businesses often look to outsourcing to reduce costs and improve processes. It can apply to almost any area, including transactional communications. These letters and statements have extra compliance, security, and accuracy considerations. If you decide to outsource transactional printing, you’ll need a qualified, specialized partner. Let’s review the keys to successful outsourcing by answering [...]
Businesses must expand their concept of security and compliance from their own ecosystem. Your partners must have the same protections when you share confidential information with them. Otherwise, you may increase your risk of a customer data breach. The headlines of cyber attacks that expose consumer data never seem to ebb. Much of the [...]
