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errors in consumer email communications The inbox offers an efficient and easy space to communicate with customers. Companies send all types of consumer email communications. Many of these fall into the category of transactional, meaning they contain PII (personally identifiable information) or PHI (protected health information). This designation means rules, regulations, and [...]
outsourced printing and mailing trends Several trends are impacting the industry of outsourced printing and mailing. As many companies shift from in-house operations to third parties, they still need to be aware of factors that influence their providers. As a transactional print and mail leader, PCI Group is tracking trends and their [...]
The healthcare industry produces and mails billions of communications annually. Because of the PHI (protected healthcare information) typically included, these documents must abide by regulatory requirements, including HIPAA. Many companies outsource this with patient statement printing and mail services to ensure compliance, optimize processes, and reduce costs. In this guide, you’ll learn what those [...]
Tariffs can substantially increase the price of imported goods. Importers then pass those costs to their customers. The current Administration has announced tariffs on goods acquired from Canada, with Canada enacting retaliatory ones. The effective date was to be March 6, but the Administration has since delayed them until April 2. So, how would [...]
Healthcare communications from providers, insurers, or other organizations have unique requirements. When they contain PHI (protected health information), the rules of HIPAA apply. For those who outsource these tasks, you must evaluate options for HIPAA-compliant mailing services. How should this assessment occur? Best practices from stakeholders and laws provide guideposts. This step-by-step guide will [...]
In the world of transactional print and mail, data security is a top priority. Protecting confidential customer information ensures you remain compliant and credible. Although a data security and breach notification law has failed to pass federally, all 50 states have enacted rules. In this article, we’ll explain these laws and how they relate [...]
In the world of transactional print and mail, accuracy must be a priority and a pillar of production. One mis-mailing can trigger noncompliance violations and impact customer trust. If choosing to outsource these communications, you need to be confident that providers have accurate mailing services. So, what does this mean, and what measures must [...]
For companies that send large amounts of invoices to customers via print and mail, costs are rising. Additionally, navigating compliance, security, and accuracy has become more complex. As a result of this perfect storm of factors, organizations are opting for invoice printing and mailing services. By outsourcing invoice print and mail functions, you can [...]
As the threats around data breaches grow and evolve, every company must prioritize safeguarding them. Regulations are already in place to protect PII (personally identifiable information) and PHI (protected health information), but hackers are savvy and persistent. Ensuring the safety of this information extends to your vendors, which is why secure printing services are critical. [...]
The cost of paper is a substantial expense in the printing industry. This resource has had volatile pricing. During the pandemic, shortages arose, and demand increased. Since then, overall paper needs have shrunk, including every paper use case, from those used in mailing to consumer products. So, what trends will next impact paper prices? [...]
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