Outsource
The financial services industry has many obligations when it comes to customer communications. You must remain compliant with regulations. Additionally, you need to ensure that the right person gets the correct information. Further, you need your customers to take action, based on the communication. With all these requirements, it can be expensive and hard to [...]
Raw material costs continue to rise due to supply chain issues and the COVID-19 pandemic. Demand is high, and supply is still catching up. The material that’s critical to transactional print and mail that’s most in flux is paper. Paper prices increased 6-15% in 2021, so what does the future hold for paper market [...]
For healthcare organizations, compliance to regulatory standards is always a priority. Patient communications and data are no different and must adhere to HIPAA guidelines. For those organizations working with print and mail services, there’s no substitute for a HIPAA-compliant print and mail outsource partner. Your priorities are to determine if a provider has advanced [...]
Print and mail are still critical activities for any business that develops a significant amount of customer communication. However, it’s likely not one of your core competencies. That’s why many choose to outsource. If that’s your current situation, you’ll want to follow these steps to find the best print and mail outsourcing vendor. New [...]
The pandemic, supply chain issues, and other factors are impacting many raw materials, including the paper market. These added costs are impacting a variety of industries that need them. That also translates to likely higher prices for print and mail operations. With lots of other numbers changing on your budget, how will you minimize [...]
The No Surprises Act’s effective date is nearing. In 2022, health plans will see the volume of patient communications rise. The law requires insurers to send patients cost estimates before services. The law’s intention is to provide transparency of costs to consumers. As with any regulation, there has to be a way to facilitate [...]
Direct mail is a long-standing category in the printing world. It’s how businesses communicate and market to customers. It’s typically promotional, and therefore, it doesn’t matter if it ends up in the wrong mailbox. Transactional printing is direct mail, but it’s something that businesses must treat very differently.What Is Transactional Printing Direct Mail?Transactional printing direct [...]
EOBs (explanation of benefits) are standard patient communication. They typically come after the patient has a health appointment. However, new legislation called the No Surprises Act is about to change this workflow. The law requires advance EOBs as a way to not “surprise” patients before a medical treatment or procedure. For some health plans, that [...]
Patient statement communications are exploding in volume. Many factors are contributing to this. Not only is the world still dealing with a pandemic, but healthcare needs are on the rise as the population ages, and chronic diseases become more prevalent. Any healthcare provider or payer understands that this to be a significant part of operations. [...]
Health plans are facing new communication requirements with the No Surprises Act. The legislation passed will force insurers to provide cost estimates before services. These changes will likely impact the volume of patient communications you send by mail, and you’ll need a plan in place to manage it. What Is the No Surprises Act? [...]
