The No Surprises Act’s effective date is nearing. In 2022, health plans will see the volume of patient communications rise. The law requires insurers to send patients cost estimates before services. The law’s intention is to provide transparency of costs to consumers. As with any regulation, there has to be a way to facilitate [...]
EOBs (explanation of benefits) are standard patient communication. They typically come after the patient has a health appointment. However, new legislation called the No Surprises Act is about to change this workflow. The law requires advance EOBs as a way to not “surprise” patients before a medical treatment or procedure. For some health plans, that [...]
Patient statement communications are exploding in volume. Many factors are contributing to this. Not only is the world still dealing with a pandemic, but healthcare needs are on the rise as the population ages, and chronic diseases become more prevalent. Any healthcare provider or payer understands that this to be a significant part of operations. [...]
Health plans are facing new communication requirements with the No Surprises Act. The legislation passed will force insurers to provide cost estimates before services. These changes will likely impact the volume of patient communications you send by mail, and you’ll need a plan in place to manage it. What Is the No Surprises Act? [...]
Approximately 133 Americans, representing 40% of the population, suffer from chronic health conditions. These diseases often require long-term therapies, medications, frequent doctor visits, and other health-related activities. The outcome of many of these is a communication from providers and insurance companies, which must follow compliance guidelines like any other HIPAA letters. This type of correspondence [...]
Patient Notification of Test Results LetterHealthcare is a changing industry. It’s become more consumer-focused, and this shift means that convenience is critical. On top of that, we’ve spent the last 18 months in a pandemic. Patients now want to use services like telehealth and at-home medical testing. The space has a variety of players—pharmacies, manufacturers, [...]
Communications from healthcare organizations must be secure and confidential. This data, no matter where it’s going or if it’s electronic or print and mail, must meet compliance mandates. Healthcare organizations and their partners have an obligation to protect this personal information, per HIPAA regulations. Beyond just HIPAA compliance, HITRUST certification is just as important. [...]
In the world of healthcare transactional mail, compliance is a priority for every organization. Most of the healthcare compliance spotlight is on HIPAA regulations, which are central to the usage, privacy, and security data. But what about HITRUST? Does your print and mail provider hold HITRUST certification? That could be a gap and one [...]
In the heavily regulated world of healthcare, providers and payers understand their obligations for patient statement services access. While some of that is shifting toward digital based on the Interoperability and Patient Access final rule, most organizations still send millions of printed HIPAA compliant patient statement communication. Ensuring these communications are accurate and compliant [...]
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