EOBs (explanation of benefits) are standard patient communication. They typically come after the patient has a health appointment. However, new legislation called the No Surprises Act is about to change this workflow. The law requires advance EOBs as a way to not “surprise” patients before a medical treatment or procedure. For some health plans, that [...]
Patient statement communications are exploding in volume. Many factors are contributing to this. Not only is the world still dealing with a pandemic, but healthcare needs are on the rise as the population ages, and chronic diseases become more prevalent. Any healthcare provider or payer understands that this to be a significant part of operations. [...]
Health plans are facing new communication requirements with the No Surprises Act. The legislation passed will force insurers to provide cost estimates before services. These changes will likely impact the volume of patient communications you send by mail, and you’ll need a plan in place to manage it. What Is the No Surprises Act? [...]
Should you outsource transactional mail? There are many reasons why this is a good business move. You can improve quality, reduce costs, and more. While we live in a very digital world, print and mail still matter in many scenarios. Transactional mail is a category that still has considerable volume and usefulness as a [...]
In the heavily regulated world of healthcare, providers and payers understand their obligations for patient statement services access. While some of that is shifting toward digital based on the Interoperability and Patient Access final rule, most organizations still send millions of printed HIPAA compliant patient statement communication. Ensuring these communications are accurate and compliant [...]
Companies have long looked at outsourcing as a cost reducer. It’s a leading reason why businesses choose to move some work to partners. Statement printing outsourcing is an area that more industries should consider. If you mail statements to customers and do it in-house, the costs are likely rising with no apparent delivery of [...]
Businesses still have some hard choices to make regarding cutting costs and improving efficiencies. A disruptive 2020 still has many companies struggling to survive, reexamining operations that no longer make fiscal sense. One such area is outsourcing printing for billing and mission-critical customer communications. Shifting to an outsourcing model provides a host of benefits. [...]
Outsourced utility billing services is a smart move for the industry. Spending time and resources on statement printing and invoicing isn’t your core competency. Billing is certainly a critical function, but that doesn’t mean you need to perform it in-house. With outsourcing, you gain substantial benefits that will positively impact your bottom line and [...]
Huge disruptions are impacting businesses due to COVID. Many are considering operational changes. Rethinking your print and mail in-plant should be part of the assessment. Rethinking Your Print and Mail In-Plant: Does It Make Fiscal Sense Post-COVID? COVID-19 has many companies reexamining operations. In some cases, roles have been able to be transitioned to [...]
Outsourcing print and mail communications, when executed strategically, can reap massive benefits for your business. Many organizations have found that the key to realizing these benefits is to take an honest look at their operations and evaluate it against the core competencies of their business. Maximizing what you do best and outsourcing the rest, [...]
