We live in a digital world. Most consumers receive lots of communications from companies via email. Much of it is promotional, but people appreciate the convenience of receiving invoices and other regulated communications in this manner. As costs for postage rises, consider transitioning to more transactional email delivery. What Is Transactional Email Delivery? Transactional [...]
Hospitals and healthcare systems often face challenges in revenue cycle management (RCM). It’s a complex workflow that includes all care delivery and reimbursement components. While much of RCM focuses on claims submitted to insurers, patient collections are also a segment. Creating and sending healthcare statements with a third party may accelerate payments and boost [...]
Any organization sending healthcare-related information by mail to patients must adhere to HIPAA rules and regulations. HIPAA has specific rules about communications that include PHI (protected health information). Millions of letters or statements that fit into this category flow in the mail stream every day. But is USPS HIPAA compliant? HIPAA Rules About Communications [...]
Analysis of government data revealed that U.S. consumers owe at least $220 billion in medical debt. One driver behind this is the increase in patient financial responsibility due to high-deductible coverage. This trend has driven medical collection letters to rise, as well. These highly regulated communications have become a burden, and organizations are seeking [...]
HIPAA allows healthcare organizations to send communications that contain PHI (protected health information) via email. Many patients and members appreciate the convenience of digital letters, statements, and documents. However, rules and regulations require specific components for HIPAA-compliant emails. Learn about the solutions available for the industry and why certain features are critical for compliance. What [...]
When communicating with patients, healthcare organizations must always abide by the rules and regulations set forth in HIPAA. What you must do to ensure this applies to both print and mail as well as email. HIPAA compliant email services must be in use. Otherwise, you could face violations. So, what makes an email service HIPAA [...]
Can you ever be 100% accurate in all your transactional print communications? Perfection is hard to achieve and sustain, considering all the many variables in play. However, the commitment to improving accuracy is always an objective regarding letters with compliance and security requirements. The question is—how confident are you in this metric? Whether you [...]
In healthcare transactional print and mail, the processes to produce them must align with compliance regulations. While most organizations have HIPAA certification, not all also have HITRUST. So, what are the differences between HIPAA and HITRUST certification? In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe provided [...]
For any healthcare organization that sends HIPAA-printed communications, there are regulations and considerations in how to produce them. The information in these documents is PHI (protected health information), so the data must be secure and kept confidential. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe spoke [...]
For healthcare organizations, compliance with HIPAA is imperative in protecting data and avoiding fines. When these companies work with partners like a transactional print and mail company, they should only contract with a HIPAA-compliant printer. In this episode of Ask the Experts, Information Security and Compliance Officer Dwight Springthorpe defined the benefits [...]
