PCI Group’s Ask The Experts Video Blogs
As thought leaders in transactional direct mail, PCI Group’s management team is frequently asked to share their expertise in industry focus groups and panel discussions. These discussions led us to produce the “Ask the Experts” series of videos to share PCI’s expertise with a wider audience. The following videos, on a wide range of relevant topics, provide listeners with key insights regarding the technology and processes PCI deploys to deliver the most secure, compliant and accurate transactional direct mail in the industry.
What are the compliance regulations that PCI Group has that are necessary to serve ARM customers?
Compliance regulations are a critical component of ARM (Accounts Receivable Management) communications. They must follow strict guidelines when issuing letters to consumers regarding collections of debts. Thus, these documents must adhere to all [...]
What are the benefits for PCI Group’s customers of managing email and paper-based communications?
Businesses can realize many benefits when working with PCI Group for managing email and paper-based communications. In this episode of Ask the Experts, Area VP, Solutions Partner Anthony Faldetta discusses these advantages and [...]
How long does it take to create a new letter after a client makes a request?
In transactional print and mail operations, organizations often need to update or make changes to document templates. These can be simple and minor or more complicated. These change requests set off a process [...]
Does adding color to printed letters increase response rates?
Printing mission-critical customer communications in black-and-white is the norm. Many organizations consider these as purely transactional and don’t want to pay for color. However, transactional print and mail companies can produce color-printed letters [...]
Why is it important to have a dedicated CSR for a customer’s account?
Any business needs to have robust and responsive customer support. In the world of transactional print and mail, it’s even more critical, as these are regulated and mission-critical communications. Understanding the urgency and [...]
Why is diagnosing a client’s mailing issue at the record level important?
In transactional print and mail, issue detection that’s real-time and identifiable is a critical factor for accuracy and compliance. Diagnosis of mailing issues should occur at the record level to ensure it's solvable [...]
